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About the Role:
- As an Enterprise Customer Onboarding Manager, you own the implementation and adoption outcome for our largest customers, from kickoff to go-live.
- Reporting to our Manager of Customer Onboarding, you'll run point on roughly 20 concurrent implementations, working closely with our Solutions Architects.
What You’ll Own:
- Scope each engagement's requirements, deliverables, and timeline with customer stakeholders.
- Sequence product training by persona, traveling in person across North America when the relationship calls for it.
- Track usage against each account's adoption goals and treat silence as a signal to step in.
What We’re Looking For:
- Delivery ownership: you've led customer implementations or technical programs for 3+ years in a SaaS environment.
- Structured delivery discipline and long-cycle project management experience with competing stakeholders.
- Metrics-driven delivery: you measure success by time to value, adoption, and retention.
Kojo
Kojo is a construction technology company making buildings cheaper and easier to build by transforming how commercial construction companies buy materials. Founded in 2018, we are one of the fastest-growing construction tech companies with 600+ contractors purchasing over $5B in materials annually on our platform.