As a Customer Success Advisor (CSA), you’ll be on the front lines of customer engagement, onboarding, and expansion. You’ll support a portfolio of accounts in partnership with Automation Advisors, ensuring our MSP clients drive meaningful automation outcomes, expand their usage, and remain long-term partners. This role is ideal for someone who thrives in a fast-paced SaaS environment.
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Lead mid-to-large market customers to successful adoption and long-term success with the Kojo platform by coordinating and delivering strategic implementation plans that meet customer business needs. Ensure continuous strategic alignment across teams and with customer contacts, and provide customized solutions to ensure a seamless customer experience. Be an excellent project manager and committed to seeing customers adopt and succeed on our platform.
Join our Customer Onboarding team as an Onboarding Consultant. You will set up customers for immediate success by helping them navigate change management through customer training and consultation, sharing best practices and facilitating implementation. You will educate our new and existing customer base through the delivery of compelling and interactive training sessions that leave attendees inspired to incorporate our products into their teaching and learning strategies.
$110,000–$140,000
USD/year
US
Unlimited PTO
This role oversees the development, coordination, and delivery of training programs for the hospital pharmacy customer base, enhancing Bluesight diversion product user skills. You will help customers effectively utilize Diversion tools, create a supportive community for users, and ensure high product adoption. This position requires strong organizational skills and the ability to thrive in a collaborative environment.