The Technology and Training Specialist (TTS) is responsible for ensuring every customer trialing a Lingraphica device has the best possible experience, including initial device setup and weekly device training sessions. This role builds trusted relationships with people with communication challenges (PWCCs) and their care partners by offering education and responsive support throughout the trial and sales process, and works closely with cross-functional teams to create a seamless customer journey.
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The Customer Success Manager (CSM) role at GitLab is expected to serve and operate in the following ways and have product and domain expertise. You will provide immediate onboarding activities and work with assigned customers to build Customer Success Plans, establishing critical goals, or other key performance indicators and aid the customer in achieving their goals. Manage account escalations and provide insights with respect to the availability and applicability of new features in GitLab as relevant.
As an Onboarding Specialist, ensure customers fully adopt the fleet management software platform. Establish rapport with stakeholders and execute the onboarding experience. Work with customers to document outcomes, complete training, configure accounts, import data, and roll out the product. Manage a portfolio of projects across industries and geographies, supported by Fleetio teams and integration partners.
The Member Support Leader plays a critical frontline leadership role within the Branch ecosystem, guiding a team of Member Support Specialists to deliver exceptional service across all channels (phone, chat, email, SMS). This role focuses on real-time coaching, day-to-day operational execution, and creating a strong, supportive team culture grounded in performance, accountability, and Branchβs core values.