Responsibilities include serving as main contact following implementation to ensure a great customer experience and partnering with others to manage customer outcomes for long-term success. The role involves nurturing strategic relationships and advocating for customers. Requires 5+ years in a customer-facing role and a Bachelor’s Degree.

Onboarding Specialists ensure new customers are efficiently integrated into the SQUIRE platform by providing technical configuration, support, and training to ensure product adoption and usage; delivering an exceptional customer experience is key. Strong communication, organization, and interpersonal skills are essential, as is verbal and written fluency in Spanish.

As a Training and Support Consultant, you will deliver customer support and provide effective instructor-led training to clients. You will handle incoming calls, support requests, and conduct online training sessions, ensuring customer satisfaction and maximizing the value they derive from our offerings.

The Access & Patient Support Supervisor will oversee program staff performing customer service, enrollment and reimbursement activities, benefit investigations for pharmacy benefit coverage, prior authorization assistance, copay enrollment and other patient services. Oversees daily operations, maintains training goals, creates SOPs, reviews program metrics, and manages team members. The role requires strong communication and problem-solving skills.

The Onboarding Specialist at Aryeo (part of Zillow Group) oversees the post-sale customer implementation process, managing larger Aryeo customers. Responsibilities include building rapport with customers, understanding their needs, providing training, and ensuring their configuration aligns with expectations. They will proactively advise customers on best practices and recommend system changes.

As a Customer Support Coach, you will be the voice of and advocate for our customers, providing exceptional support. You'll resolve questions and troubleshoot issues across multiple channels to ensure a seamless experience for hotel partners, strengthen client relationships, and promote software adoption by sharing valuable feedback.

As a Customer Success Manager - Enterprise, you will be the face of Motive to our customers, ensuring they achieve the value promised during the sale. You will be accountable to the customer through their entire lifecycle, collaborating with Account Executives to drive growth and retention. You will own adoption, training, and development of best practices, Maintain high levels of customer satisfaction and nurture client health.

In this role, you will work directly with our providers as they join the Wonderschool community, managing the provider’s experience from recruiting to the initial account creation through the set-up of their platform and end-user training. You will deliver an excellent Provider experience by training and onboarding Providers to the Wonderschool platform and suite of products and helping Providers grow their businesses.

The Customer Success Enablement Manager will support the customer success team to ensure school and district partners receive the best possible service from Hazel and remain actively engaged with the platform. They will work across the customer lifecycle, from implementation to adoption and retention, to drive increased utilization, address customer needs, and manage retention.

Reporting to the Director of Client Success, the primary objective is to ensure that the schools are fully trained and supported throughout the year, enabling them to use the Clarity software to achieve their strategic priorities and operational goals. The role includes training schools, leading regular check-in calls, serving as a thought partner, and communicating product improvements.