Remote Customer service Jobs • Training

This is a contract, part-time remote role ideal for someone who thrives in a dynamic environment and has other clients. You’ll play a critical role in supporting our Client Solutions team by helping deliver high-quality coaching sessions that consistently generate strong participant engagement and feedback. Through exceptional customer service and a deep understanding of our clients’ needs, you’ll help us build lasting relationships with Asia-based organizations.

The Learner Support Manager will engage with learners across multiple campuses from a strength-based and solutions-focused perspective, collaborate to identify resources, and navigate challenges related to public benefit programs, ensuring learners' well-being and professional success.

Proactively onboard new paying customers, understand their use cases, and provide guidance on setting up Wrike. Lead training for teams, showcasing Wrike's features and answering usage questions. Monitor your book of business, identify opportunities, and reach out to at-risk accounts. Conduct Executive Business Reviews, assess progress, and advocate for customers with Product Managers.

You will be responsible for overseeing shift performance, onboarding and coaching new agents, and ensuring exceptional support delivery through structured QA and continuous feedback. You will serve as a key support bridge between frontline agents and Customer Care leadership, and play a critical role in elevating team performance and operational excellence.

Feathr is seeking a Training & Onboarding Specialist to assist customers in the implementation process across their websites and platforms during their onboarding period. You will guide them through the initial steps of their high-level technical understanding of Feathr and help them publish their first marketing campaigns, ensuring customers successfully integrate Feathr into their marketing, and feel confident and enthusiastic about harnessing its full potential.

LifeLabs Learning is looking for a strategic and client-focused Client Success Specialist. You will lead client rollouts, onboarding and training, and ensure successful adoption of the products. You’ll be responsible for a portfolio of clients, in partnership with the Sales team, focused on Enterprise and strategic accounts. You’ll build strong relationships, resolve challenges, track key performance metrics, and drive continuous improvement.