Remote Customer service Jobs · Training

As the primary subject-matter expert for T&S within our Community Support organization, you’ll oversee the daily review and enforcement of safety policies, Community Guidelines and Terms & Conditions. You will be heavily involved in privacy regulations, including data requests and all GDPR-related cases. Your core areas of responsibility will include incident response, safety monitoring, quality assurance, along with policy enforcement across the entirety of our community.

The Implementation Manager will play a key role in onboarding new dispensary clients onto our POS platform. You’ll serve as a project owner during the pre-launch phase, guiding customers through their setup journey and ensuring a smooth, confident transition into go-live and long-term success. This role is ideal for team members who thrive in structured environments, enjoy solving problems, and love helping clients feel confident and supported as they ramp up on new technology.

This role ensures the successful adoption and operation of the Palette Labs platform by independent RDS partners. The Account Manager owns the entire non-technical support layer, acting as the primary point of contact for operators, guiding them from pre-launch readiness through long-term operational success. This person partners closely with the engineering team by translating partner feedback into clear product and bug tickets.

This is a remote position where you'll play a critical role in the success of PickTrace's growing customer base, finding fulfillment in helping others by supporting client teams on the ground with learning and fully utilizing the PickTrace solution. You will provide onsite support, collaborate with field users, lead in-person training, and build relationships with clients, serving as a trusted point of contact.

As a Scaled Customer Success Manager, you will manage a diverse portfolio of Airtable Enterprise accounts at scale, deliver high impact engagements, monitor customer adoption, drive value business reviews, identify growth opportunities, and act as a teacher, empowering customers to launch and capture value from Airtable.

As the Customer Support Specialist, you will be the front-line “triage” point for support tickets and inquiries from our clinician and enterprise user base (including our VA integration). You will partner closely with our Customer Success Manager to ensure tickets are correctly categorized, prioritized, escalated, and resolved in a timely fashion.

As an Onboarding Coach, you'll step into clients’ shoes to demonstrate how our system makes their lives easier. You’ll train clients on the system, tailoring it to fit their needs as a hospitality business. Asking the right questions, you’ll ensure that, by the end of the onboarding process, they have a complete understanding of and confidence in using the system.