Customer Success Technologist

As a Customer Success Technologist, you'll serve as the technical point of contact for frontline users, providing ongoing technical support and ensuring timely resolution of admin-level issues. You will deliver tailored onboarding and refresher trainings and communicating product updates to drive feature adoption. Acting as the first point of contact for CSMs, you will partner with Product, PMM, and Enablement teams to stay aligned with the roadmap, ensure accurate resources, and implement internal train-back programs, also supporting escalations with technical expertise. You'll collaborate with Product, Engineering, and Support to document customer pain points and advocate for the frontline user experience, supporting testing and rollout of new features.