New Customer Training Specialist

You will work within our product implementation and adoption teams to deliver high-quality customer training to end users of Zenoti systems. Develop standardized instructional materials and training curriculum with clear learning objectives and outcomes. Work with customers to identify training needs; develop and deliver customer training plans (schedules, content, feedback mechanisms, etc) Deliver product trainings via different channels (Live, Online, remote) and mediums. Support the implementation phase remotely or at customer locations as needed. Be a product knowledge expert, and remain up to date with product knowledge, business flow, sales process and market dynamics. Analyzing usage metrics, data from support tickets, and customer feedback to improve training delivery and support Zenoti training goals. Assist in develop training program strategy, including defining and tracking objectives and key results. Responsible for ensuring maximum product adoption through effective training delivery and achieving exceptional client satisfaction.