Senior Customer Success Manager

About the Role:

• The primary goal is to work closely with cloud customers to ensure high satisfaction and product adoption, preserving recurring revenue and creating loyal promoters.
• Performance is measured by retention, growth of contract values, and converting accounts into willing references.

Key Responsibilities:

• Manage the customer relationship throughout their lifecycle, advocating internally and meeting commitments.
• Negotiate contract renewals and identify expansion opportunities by understanding customer operations.
• Perform periodic business reviews and maintain account health dashboards.

What We're Looking For:

• Minimum 5+ years in a customer-facing role like Consultant, SaaS Implementation Coordinator, or Customer Success Manager.
• Experience with Workforce Management Systems and 3+ years in a hosted or SaaS business model.
• Ability to engage in technical dialogue and manage enterprise-level customer relationships.

Why NICE?:

• Join a market-disrupting global company with a collaborative, fast-paced environment.
• Enjoy endless internal career opportunities and the NICE-FLEX hybrid work model.
• Be part of an innovation powerhouse excelling in AI, cloud, and digital.