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Key Responsibilities:
- Act as the single point of ownership for customer success across assigned accounts, coordinating NiCE CX resources as needed to deliver outcomes.
- Develop and maintain strong, productive relationships with customers, holding regular success reviews to understand their contact centre operations and business goals.
- Negotiate contract renewals, manage customer health, and identify expansion opportunities.
Qualifications:
- Strong background in Workforce Engagement, Quality Management, and Contact Centers.
- 3+ years in a customer-facing role such as Consultant, SaaS Implementation Coordinator, or Customer Success Manager.
- Experience with Gainsight and Salesforce, and working within a SaaS business model.
About NiCE:
- NiCE software products are used by 25,000+ global businesses, including 85 of the Fortune 100.
- The company is an innovation powerhouse with over 8,500 employees across 30+ countries, known for its ambitious culture.
NICE
NICE Ltd. provides software products used by 25,000+ global businesses, including 85 of the Fortune 100, to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. The company is an innovation powerhouse with over 8,500 employees across 30+ countries, known for its ambitious and game-changing culture.