Customer Success Manager

What You Will Be Doing:

• Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion.
• Conduct regular meetings with key stakeholders and deliver executive-level Quarterly Business Reviews (QBRs) that connect platform capabilities to customer outcomes.
• Own GRR and NRR outcomes, proactively identify risk signals, and develop upsell and cross-sell opportunities.

Your Qualifications:

• 5+ years of experience in Customer Success, Account Management, or related field at an Enterprise Software/SaaS company.
• Proven success managing GRR, NRR, or expansion pipeline targets in a quota-bearing role.
• Experience with CS platforms (Planhat preferred) and CRM tools (Salesforce); strong communication and presentation skills.

A few things we have to offer:

• Compensation: $75,000 - $100,000 plus bonus potential.
• Great Healthcare, Dental, and Vision insurance with flexible PTO and 401k match.
• Paid parental leave, FSA and HSA options, and a supportive culture.