Source Job

• Manage a portfolio of 45–55 mid-market accounts, driving adoption, retention, and growth while leading renewal and expansion conversations.
• Build multi-threaded relationships across personas from comp admins to C-suite, delivering compelling QBRs and executive briefings.
• Proactively identify risks, present accurate weekly forecasts, and serve as the voice of the customer with Product and Engineering teams.

CaptivateIQ transforms how companies plan, manage, and optimize sales performance, starting with incentive compensation management. Backed by Sequoia, ICONIQ, Accel, and Sapphire Ventures, it empowers high-growth companies like Netflix, Figma, and Stripe and is on a fast-growing team committed to solving complex sales performance problems.

• Own a portfolio of Enterprise accounts and build proactive, outcome-driven strategies that deliver measurable value for retention and expansion.
• Collaborate with your Sales counterpart to co-create SMART goals and track progress rigorously, demonstrating quantified impact.
• Identify risks early through engagement signals and develop mitigation plans in partnership with the account team.

Conga provides commercial operations software to unify pricing, quoting, contracting, and rebates so companies run as connected, smarter businesses. With over 10,000 customers, including more than half of the Fortune 100, Conga fosters a community where colleagues thrive and innovation is encouraged.

• Deliver a world-class customer experience across the full customer lifecycle, from post-sale to renewal and expansion.
• Build trusting relationships with customers, understand their business goals, and drive product adoption.
• Lead the renewal process, mitigate risk, and identify upsell and cross-sell opportunities.

Ryan is a rapidly expanding tax services firm serving the world's most respected Global 5000 companies. The company offers an innovative work environment, accelerated growth for high performers, and a competitive benefits package.

• Lead all post-sales activities for mid-market customers through onboarding, implementation, product expertise, renewal, and upsell opportunities.
• Partner with Account Managers to drive renewal and expansion within your book of business.
• Act as the voice of the customer within Vanta, influencing strategy and product priorities to drive adoption and retention.

Vanta provides a Trust Management Platform that helps businesses automate security monitoring and compliance for standards like SOC 2, HIPAA, and ISO 27001. Founded in 2018, Vanta has a kind and talented team and has experienced exponential growth.

• Manage a portfolio of 45-55 mid-market accounts, driving adoption, retention, and growth.
• Lead strategic success plans, QBRs, and executive briefings that tie product value to business impact.
• Run renewals and expansions end-to-end with principled negotiation and accurate forecasting.

CaptivateIQ offers a sales performance management platform for planning, managing, and optimizing sales performance. It's a fast-growing startup backed by Sequoia, ICONIQ, Accel, and Sapphire Ventures, serving companies like Netflix, Figma, and Stripe.

• Own the full post-sale lifecycle for commercial accounts, including onboarding, adoption, renewal, and expansion.
• Monitor account health and usage signals to proactively surface risk and growth opportunities.
• Partner cross-functionally with Sales, GTM Engineering, and Product to ensure a seamless customer journey.

Tavily builds the search engine for AI agents, connecting LLMs to high-quality web content for RAG and real-time reasoning. The company works with innovative AI teams from startups to large enterprises, fostering a fast-moving, collaborative culture.

• Own the full customer lifecycle for SME clients, including onboarding, engagement, expansion, and renewal.
• Build rapport with decision-makers and drive adoption of best practices to maximize member utilization.
• Present data-driven business reviews to senior HR executives and collaborate cross-functionally to enhance the patient experience.

Spring Health is a global mental health company providing an AI-native platform for personalized care across coaching, therapy, and medication management. Reaching over 170 million people, it leverages technology to expand access and quality of mental healthcare.

• Manage a high-volume portfolio of 200+ accounts, driving renewals and product adoption.
• Leverage usage data and automation to proactively identify risk and expansion opportunities.
• Collaborate cross-functionally with Sales, Product, and Support to elevate the customer voice.

Calendly is a scheduling platform that automates meeting scheduling for millions of people and businesses. They are a growing company with a focus on product innovation and customer experience.

• Act as an advocate for customers, overseeing a portfolio to help achieve business outcomes and drive product adoption.
• Build trusted advisor relationships with executive sponsors and translate business needs into solutions.
• Evolve customer onboarding strategy and communicate product changes to stakeholders.

ServiceNow provides an AI platform for business reinvention, helping 85% of the Fortune 500 work smarter and faster. It fosters an AI-native culture with a global team and a focus on technology and talent collaboration.

• Own the customer experience including adoption and value of Appspace, customer satisfaction, and retention.
• Drive subscription renewal and expansion processes while collaborating with sales and marketing teams.
• Serve as customer advocate, resolve questions, deliver training, and escalate technical support tickets as needed.

Appspace creates better work experiences for people everywhere through a flexible work culture and global office locations. The company offers a casual dress environment, remote work opportunities, and focuses on helping employees enjoy their work and build lasting connections.

• Manage your portfolio of US accounts end to end: onboarding, adoption, value delivery, retention, and expansion.
• Set clients up for success by agreeing on success metrics and delivering quantified proof of value.
• Provide technical and value support alongside Sales on new deals and expansions, including solution design and proof of concepts.

Userlane is a software adoption platform that shows enterprises whether their software and AI investments are actually working. Based in Munich, the company is growing internationally and works with healthcare organizations across the US and Europe.

• Manage a portfolio of SMB merchants and serve as the primary owner of the post-launch customer experience, driving retention and adoption.
• Proactively identify risks, manage escalations, and coordinate with internal teams to resolve issues and ensure merchant success.
• Help define and build the foundation of the Customer Success function, including playbooks, processes, and account health frameworks.

DoorDash is a technology and logistics company that empowers local economies by enabling door-to-door delivery and now offers a platform for any goods. The company is growing rapidly and values diverse teams, providing comprehensive benefits and a focus on employee well-being.

• Drive adoption and strategic alignment with global enterprise customers to ensure measurable ROI.
• Own renewal and growth strategies, mitigating churn and identifying expansion opportunities.
• Operationalize Customer Success processes for scale, building executive relationships and leading EBRs.

6sense provides a predictive analytics platform that helps B2B companies identify buying intent with 85% accuracy. The company fosters a growth-driven culture with a focus on employee well-being, collaboration, and continuous learning.

• Drive customer retention and growth through adoption, support, and value demonstration.
• Own and develop Digital and Smart Business Engagement model customers, nurturing them throughout the customer journey.
• Meet regular renewal and customer satisfaction targets while tracking interactions in Salesforce.

QAD is a global leader in next-generation SaaS manufacturing and supply chain solutions, helping manufacturers build adaptive enterprises. The company fosters a collaborative culture of smart, hard-working people with an atmosphere of growth and opportunity.

• Achieve world-class NPS/CSAT scores, retention, and expansion goals through effective territory management.
• Coach partner Customer Success Managers to excel in customer success and handle escalations.
• Contribute to customer success best practices and manage policy and license questions.

Acumatica is a leading innovator in cloud ERP solutions for small and midsized businesses worldwide. The company fosters a collaborative, high-energy culture with a focus on work/life balance and freakishly friendly customer service.

• Build trusted customer relationships and serve as a strategic advisor to understand goals and challenges.
• Develop and manage customer success plans, monitor adoption and health, and demonstrate ROI.
• Own the full renewal lifecycle including pricing, negotiation, and closing, while identifying upsell opportunities.

Lightcast is a global leader in labor market insights, providing data and analytics to drive economic prosperity and mobility. The company has offices in the US, UK, Europe, and India, and is committed to diversity and inclusion.

• Drive strategic value for a portfolio of accounts and engage with C-suite executives to define key metrics.
• Champion initiatives to boost NPS, optimize candidate experiences, and identify expansion opportunities.
• Serve as the subject matter expert on HireVue's platform and advocate for customer needs internally.

HireVue transforms hiring with video interviewing, assessments, and AI. With over 70 million video interviews and 200 million chat engagements for 1200+ customers, they prioritize ethical AI and innovation.

• Own the complete customer journey, from onboarding to renewal, for enterprise accounts.
• Drive customer value realization by aligning platform usage with engineering excellence and modernization goals.
• Act as a trusted advisor and lead executive-level conversations to ensure adoption and measurable outcomes.

The company provides a developer-focused platform that helps enterprises improve engineering efficiency and operational maturity. It is a remote-first organization with a fast-paced culture and a focus on customer success.

• Serve as a trusted advisor to clients post-sale, ensuring measurable value and success.
• Collaborate cross-functionally with sales, product, and technical teams to drive client growth.
• Track success metrics like adoption, renewals, and churn to improve customer health.

Xsolla is a global commerce company providing tools and services to help video game developers fund, distribute, market, and monetize their games. With over 1,500+ game developer partners, they are headquartered in Los Angeles and focus on supporting indie to AAA studios.

• Manage account health, run ROI analysis, and lead business reviews with customers.
• Serve as primary point of contact from implementation, building lasting customer relationships.
• Identify and pursue contract expansion by matching customer needs to Plenful's offerings.

Plenful builds AI workflow automation for healthcare operations, serving 90+ health systems. Backed by $50M Series B from top investors, they have a mission-driven, world-class team focused on transforming healthcare.