Customer Success Manager

About the Role:

• Own a portfolio of merchants and directly impact retention, growth, and customer satisfaction.
• Build strong relationships with merchants and become a trusted advisor to their business.
• Proactively identify risks and drive solutions before they escalate into churn.

Key Responsibilities:

• Drive ongoing engagement through check-ins, performance reviews, and proactive outreach.
• Monitor account health, identify churn risks early, and build action plans to address them.
• Coordinate with internal teams (Support, Product, Operations, Sales) to resolve issues and unblock merchant progress.

What We’re Looking For:

• 3–5 years of experience in customer success, account management, or customer-facing roles in a SaaS environment.
• Proven ability to manage a portfolio of accounts and drive outcomes with strong ownership.
• Exceptional communication skills and experience handling challenging conversations.

Benefits & Compensation:

• Base salary range of $74,800 - $110,000 USD, localized by work location.
• Comprehensive benefits including 401(k) matching, 16 weeks paid parental leave, medical, dental, vision, and more.
• Flexible paid time off for salaried roles, plus 80 hours of paid sick time per year.