Source Job

• Lead customer success strategies for Acute and Payer segments, driving retention and growth.
• Build and manage a high-performing team of ~25, fostering executive relationships.
• Partner cross-functionally to optimize customer outcomes and revenue.

PointClickCare is a leading health tech company that helps providers deliver exceptional care through its platform. With over 30,000 provider organizations and a large dataset, it empowers employees to innovate and shape the future of healthcare, recognized for its culture and growth.

• Manage a portfolio of enterprise customers as a trusted advisor and strategic partner.
• Drive customer retention, renewals, and expansion opportunities.
• Lead executive-level business reviews and success planning sessions.

The company provides innovative SaaS solutions that help organizations maximize value. It operates with a remote-first, collaborative culture and focuses on customer success.

• Manage a portfolio of 10-12 customer accounts and drive Net Revenue Retention.
• Lead customer onboarding and platform implementations to reduce time-to-value.
• Identify upsell opportunities and manage contract renewals to support growth.

We are the essential Packing Control System (PCS) for high-volume shippers, optimizing fulfillment operations. We are a high-impact team with a culture of curiosity, growth, and integrity.

• Lead and mentor a team of Customer Success Managers to drive adoption, retention, and renewals.
• Manage strategic enterprise accounts as an executive sponsor and trusted advisor.
• Develop scalable processes and collaborate cross-functionally to improve customer outcomes.

Our partner is a fast-growing SaaS company focused on customer success and retention. They foster a collaborative, remote-first culture with opportunities for professional growth and innovation.

• Manage customer relationships throughout the lifecycle, driving onboarding, adoption, retention, and value realization.
• Monitor customer health using data and engagement signals to proactively identify risks and develop strategies.
• Collaborate with cross-functional teams and partners to create scalable processes and improve customer outcomes.

A partner company in the technology sector provides solutions that drive customer value. The company is growing and offers a remote, collaborative culture with a focus on innovation and customer impact.

• Own the customer experience including adoption and value of Appspace, customer satisfaction, and retention.
• Drive subscription renewal and expansion processes while collaborating with sales and marketing teams.
• Serve as customer advocate, resolve questions, deliver training, and escalate technical support tickets as needed.

Appspace creates better work experiences for people everywhere through a flexible work culture and global office locations. The company offers a casual dress environment, remote work opportunities, and focuses on helping employees enjoy their work and build lasting connections.

• Drive customer retention and growth through adoption, support, and value demonstration.
• Own and develop Digital and Smart Business Engagement model customers, nurturing them throughout the customer journey.
• Meet regular renewal and customer satisfaction targets while tracking interactions in Salesforce.

QAD is a global leader in next-generation SaaS manufacturing and supply chain solutions, helping manufacturers build adaptive enterprises. The company fosters a collaborative culture of smart, hard-working people with an atmosphere of growth and opportunity.

• Manage a portfolio of high-value customer accounts and own renewals and expansion opportunities.
• Conduct regular business reviews and success planning sessions to drive product adoption and mitigate churn.
• Partner cross-functionally with Sales, Product, Support, and Implementation to deliver an exceptional customer experience.

Visual Matrix is building the hospitality technology platform of choice, helping hotels maximize revenue, improve operations, and deliver exceptional guest experiences. Their culture is customer-centric, collaborative, and entrepreneurial, with a focus on moving quickly and empowering people to make an impact.

• Take ownership of each account by building strong relationships to ensure customer satisfaction.
• Acquire deep knowledge of company products and value proposition to drive adoption.
• Monitor account health and KPIs, identify churn risk, and work proactively to eliminate that risk.

AssetWatch serves global manufacturers by powering manufacturing uptime through condition monitoring. They are a devoted team of engineers and business leaders united to build the future of predictive maintenance.

• Manage a high-volume portfolio of 200+ accounts, driving renewals and product adoption.
• Leverage usage data and automation to proactively identify risk and expansion opportunities.
• Collaborate cross-functionally with Sales, Product, and Support to elevate the customer voice.

Calendly is a scheduling platform that automates meeting scheduling for millions of people and businesses. They are a growing company with a focus on product innovation and customer experience.

• Build and nurture relationships across your book of accounts, developing deep connections with decision-makers and stakeholders.
• Surface expansion opportunities, collaborate with Sales, and own retention targets within your client base.
• Stay fluent in ApartmentIQ's full product suite and partner cross-functionally with Product, Support, and Marketing.

ApartmentIQ builds industry-leading martech and data products for the PropTech space, including AI and data SaaS platforms. They are a fully remote team of 100+ across the U.S. with a strict no a**holes policy, focused on high performance and growth.

• Lead and coach Customer Success, Implementation, and CS Operations teams to achieve exceptional customer outcomes.
• Drive customer adoption, retention, and value realization through scalable processes and data-driven strategies.
• Collaborate cross-functionally with Sales, Product, Engineering, and Operations to shape customer-focused initiatives.

They are a growing SaaS company focused on delivering exceptional customer outcomes through strategic leadership and operational excellence. They foster an inclusive, collaborative culture with a high-growth environment and trust-based flexibility.

• Manage a portfolio of school and school district accounts to ensure product adoption and retention.
• Build trusted client relationships through proactive account management and training coordination.
• Collaborate with internal teams to resolve issues and contribute to continuous customer experience improvements.

The company provides a SaaS-based education solution that helps educators and students plan successful futures. It fosters a mission-driven, inclusive culture focused on learning and innovation.

• Manage the full client lifecycle, including onboarding, training, renewals, and expansion.
• Build strong relationships with healthcare clients through proactive support and value-focused engagement.
• Drive subscription renewals, monitor customer health metrics, and identify growth opportunities.

The company provides innovative technology solutions for healthcare providers. It is a fast-growing international business with a collaborative and supportive team culture.

• Drive customer retention and account growth across a portfolio of mid- to high complexity accounts.
• Lead strategic planning sessions, business reviews, and customer onboarding milestones.
• Promote customer advocacy and identify upsell or expansion opportunities.

AvaSure is a pioneer and expert in inpatient telehealth, providing remote patient monitoring solutions to reduce adverse events and optimize workforce efficiencies. The company has monitored over 2 million patients and 200 million hours, and promotes a culture of diversity and inclusion.

• Lead a team of Enterprise Customer Success Managers to drive retention, expansion, and strategic customer value.
• Develop account strategies, executive engagements, and cross-functional initiatives across Sales, Product, and Support.
• Manage team performance, coach direct reports, and oversee executive escalations to ensure customer success.

Motus is the leading expert in vehicle reimbursement and driver risk mitigation, offering solutions for Fortune 500 companies. With over 80 years of data, the company fosters a culture based on WorkLife Pillars like WorkAnywhere and WorkTogether, with a focus on work-life balance and remote flexibility.

• Own a portfolio of Enterprise accounts and build proactive, outcome-driven strategies that deliver measurable value for retention and expansion.
• Collaborate with your Sales counterpart to co-create SMART goals and track progress rigorously, demonstrating quantified impact.
• Identify risks early through engagement signals and develop mitigation plans in partnership with the account team.

Conga provides commercial operations software to unify pricing, quoting, contracting, and rebates so companies run as connected, smarter businesses. With over 10,000 customers, including more than half of the Fortune 100, Conga fosters a community where colleagues thrive and innovation is encouraged.

• Build trusted relationships with federal and commercial customers, adapting your approach to meet the unique needs of each environment.
• Develop and execute customer success plans aligned with customer goals, security requirements, and business objectives.
• Own renewal planning and execution, ensuring customers continue to realize value from our solutions and remain positioned for long-term success.

They provide cybersecurity and data security solutions to enterprise and federal customers. They are a high-growth startup with a culture of humility, collaboration, and accountability.

• Ensure ongoing success and value realization for enterprise customers using Resident Consultant services.
• Define and execute long-term strategies to scale the team and support excellent service.
• Hire, develop, and lead an inclusive, high-performing team while championing Samsara's cultural principles.

Samsara is the pioneer of the Connected Operations Cloud, helping organizations improve safety, efficiency, and sustainability of physical operations. As a public company with a global team, they foster a culture of ownership, inclusion, and growth.

• Own the full post-sale lifecycle for commercial accounts, including onboarding, adoption, renewal, and expansion.
• Monitor account health and usage signals to proactively surface risk and growth opportunities.
• Partner cross-functionally with Sales, GTM Engineering, and Product to ensure a seamless customer journey.

Tavily builds the search engine for AI agents, connecting LLMs to high-quality web content for RAG and real-time reasoning. The company works with innovative AI teams from startups to large enterprises, fostering a fast-moving, collaborative culture.