Build and maintain trusted relationships with mid-market customers through proactive communication.
Manage a portfolio of accounts, focusing on adoption, retention, and growth.
Use customer health data to identify risks and opportunities, collaborating with cross-functional teams.
This company offers a SaaS solution and is focused on customer success and engagement. With a global team spanning North America, the UK, and India, they foster a collaborative and inclusive remote-first culture.
Manage customer relationships throughout the lifecycle, driving onboarding, adoption, retention, and value realization.
Monitor customer health using data and engagement signals to proactively identify risks and develop strategies.
Collaborate with cross-functional teams and partners to create scalable processes and improve customer outcomes.
A partner company in the technology sector provides solutions that drive customer value. The company is growing and offers a remote, collaborative culture with a focus on innovation and customer impact.
Lead and mentor a team of Customer Success Managers to drive adoption, retention, and renewals.
Manage strategic enterprise accounts as an executive sponsor and trusted advisor.
Develop scalable processes and collaborate cross-functionally to improve customer outcomes.
Our partner is a fast-growing SaaS company focused on customer success and retention. They foster a collaborative, remote-first culture with opportunities for professional growth and innovation.
Own the full post-sale lifecycle for commercial accounts, including onboarding, adoption, renewal, and expansion.
Monitor account health and usage signals to proactively surface risk and growth opportunities.
Partner cross-functionally with Sales, GTM Engineering, and Product to ensure a seamless customer journey.
Tavily builds the search engine for AI agents, connecting LLMs to high-quality web content for RAG and real-time reasoning. The company works with innovative AI teams from startups to large enterprises, fostering a fast-moving, collaborative culture.
Manage a portfolio of enterprise customers as a trusted advisor and strategic partner.
Drive customer retention, renewals, and expansion opportunities.
Lead executive-level business reviews and success planning sessions.
The company provides innovative SaaS solutions that help organizations maximize value. It operates with a remote-first, collaborative culture and focuses on customer success.
Support onboarding, adoption, and ongoing success for a portfolio of customer accounts.
Proactively engage with customers to improve retention, satisfaction, and product usage.
Collaborate with internal teams to resolve customer needs and influence product improvements.
The company offers innovative technology solutions to help customers maximize value. It is a remote-first organization with a culture focused on employee well-being and growth.
Develop and execute strategic account plans to ensure customer success and identify growth opportunities.
Serve as the primary contact for escalated issues, collaborating internally to resolve challenges.
Conduct proactive meetings and quarterly business reviews to enhance customer retention and expansion.
Certn is a background screening company that simplifies trust through easy background checks. The company has raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and fosters a remote-first, high-performance culture with a no-jerk policy.
Actively monitor account health using structured scoring to identify risk early.
Drive adoption of contracted features to ensure clients get real value.
Manage full renewal cycle and identify expansion opportunities.
Sweed is a product-driven software startup building the all-in-one Dispensary Operating System platform for cannabis retail. With a team of approximately 250 people across the US and internationally, they believe in the medicinal potential of cannabis and responsibility to help the industry operate better.
Achieve world-class NPS/CSAT scores, retention, and expansion goals through effective territory management.
Coach partner Customer Success Managers to excel in customer success and handle escalations.
Contribute to customer success best practices and manage policy and license questions.
Acumatica is a leading innovator in cloud ERP solutions for small and midsized businesses worldwide. The company fosters a collaborative, high-energy culture with a focus on work/life balance and freakishly friendly customer service.
Build meaningful relationships with Mid-Market customers through engaging emails, calls, and in-person meetings.
Partner with customers to develop plans that align with their long-term goals and drive adoption.
Manage key metrics around adoption, retention, growth, and advocacy to achieve team goals.
Loopio is a remote-first workplace that unleashes learning and growth opportunities for its employees. They foster a supportive culture that values teamwork, curiosity, and innovation.
Function as the customer advocate and provide internal feedback on how to better serve schools.
Manage all post-sale activity for clients through strong relationship-building and product knowledge.
Increase customer retention through strategic engagement to ensure schools realize value from the GoFan platform.
PlayOn provides digital ticketing and fan engagement solutions for school sports. They are a rapidly growing company with a proven business model and a passionate, supportive team.
Build strong customer relationships and conduct routine account performance reviews.
Renew and expand customer contracts while meeting and exceeding quotas.
Deliver training sessions and advise on best practices to ensure customer success.
Signal Vine is a higher education AI messaging platform that uses AI and workflow automation to personalize student engagement and improve enrollment and retention. Founded in 2013, the company has a rewarding culture that promotes teamwork, growth, and features a pet-friendly office.
Build and maintain strong customer relationships through regular engagement and communication.
Drive account growth through renewals, upselling, and cross-selling while negotiating pricing and closing agreements.
Collaborate with internal teams to ensure customer satisfaction and monitor account health against defined targets.
Lightcast is a global leader in labor market insights, working with partners across six continents to drive economic prosperity. We are an equal opportunity workplace committed to diversity, with offices in the US, UK, Europe, and India.
Perform onboarding of enterprise accounts and ensure adoption and engagement throughout the customer lifecycle.
Implement comprehensive engagement strategies to maintain high customer satisfaction and retention.
Serve as the Smartsheet expert, providing guidance and best practices to drive customer value and expansion.
Smartsheet enables teams to manage work and scale solutions, combining human teams with AI agents to automate tasks and uncover insights. With over 20 years of experience, the company fosters a culture of innovation, inclusivity, and impact.
Take ownership of each account by building strong relationships to ensure customer satisfaction.
Acquire deep knowledge of company products and value proposition to drive adoption.
Monitor account health and KPIs, identify churn risk, and work proactively to eliminate that risk.
AssetWatch serves global manufacturers by powering manufacturing uptime through condition monitoring. They are a devoted team of engineers and business leaders united to build the future of predictive maintenance.
Deliver targets for bookings, on-time renewals, net revenue retention, and multi-suite expansion within an assigned territory.
Build and refresh quarterly territory plans, create pipeline by running named plays, and orchestrate executive engagement across multiple personas.
Run deals end to end from discovery through close, including RFP strategy, pricing, legal negotiation, and procurement timeline control.
PowerSchool is a global leader of cloud-based software for K-12 education, powering personalized education for students worldwide. The company is a dedicated team of innovators committed to engaging, empowering, and improving the K-12 education experience.
Build strategic relationships with executives and key stakeholders to drive usage and value realization of YourCause solutions.
Monitor customer health and proactively manage wellness plans to protect recurring revenue.
Identify expansion opportunities and foster customer loyalty through reference programs and advocacy.
Blackbaud is the world's leading cloud software company powering social good through purpose-driven technology and responsible AI. With over three decades of experience, the company is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada, and the United Kingdom, fostering a diverse and inclusive culture.
Manage a portfolio of high-value customer accounts and own renewals and expansion opportunities.
Conduct regular business reviews and success planning sessions to drive product adoption and mitigate churn.
Partner cross-functionally with Sales, Product, Support, and Implementation to deliver an exceptional customer experience.
Visual Matrix is building the hospitality technology platform of choice, helping hotels maximize revenue, improve operations, and deliver exceptional guest experiences. Their culture is customer-centric, collaborative, and entrepreneurial, with a focus on moving quickly and empowering people to make an impact.
Support onboarding for new partners, ensuring smooth implementation and adoption.
Manage a portfolio of small-to-mid-sized accounts and respond to partner inquiries.
Monitor account health metrics and collaborate with product and engineering teams.
The company is a growing SaaS organization focused on client onboarding and account management. It values customer-centricity, collaboration, and a fast-paced, growth-oriented culture.
Manage a portfolio of SMB merchants and serve as the primary owner of the post-launch customer experience, driving retention and adoption.
Proactively identify risks, manage escalations, and coordinate with internal teams to resolve issues and ensure merchant success.
Help define and build the foundation of the Customer Success function, including playbooks, processes, and account health frameworks.
DoorDash is a technology and logistics company that empowers local economies by enabling door-to-door delivery and now offers a platform for any goods. The company is growing rapidly and values diverse teams, providing comprehensive benefits and a focus on employee well-being.