Customer Success Associate

Role Overview:

• Manage a portfolio of school and school district accounts.
• Build strong client relationships and drive product adoption.
• Support retention and revenue growth through proactive account management.

Key Accountabilities:

• Manage renewals, support revenue growth, and reduce churn.
• Develop success plans and guide implementation best practices.
• Coordinate training sessions and act as customer advocate.

Requirements:

• 1-2 years of client relationship management experience in SaaS.
• Strong problem-solving, communication, and organizational skills.
• Proficiency with Salesforce and Google Workspace.

Benefits:

• Four weeks of vacation and employer-paid health/dental.
• Four-month parental leave top-up and RRSP with 3% matching.
• Professional development budget and inclusive culture.