Manage a portfolio of strategic customer accounts, driving renewals and identifying expansion opportunities.
Build trusted relationships with IT stakeholders and provide consultative guidance on Microsoft 365 governance.
Collaborate cross-functionally with sales, product, and support teams to ensure customer success and retention.
ShareGate provides solutions for Microsoft 365 governance, automation, and adoption, helping organizations maximize the value of their technology investments. The company maintains a collaborative culture that emphasizes innovation, experimentation, and professional growth, with a global team and flexible work arrangements.
Identify upsell and cross-sell opportunities within the customer base to drive revenue growth.
Consult with clients on their contact center business to optimize product usage and achieve better outcomes.
Develop and present customized presentations that quantify product value and outline next steps.
NICE provides software solutions for customer experience, financial crime prevention, and public safety, serving over 25,000 global businesses including 85 Fortune 100 companies. The company has more than 8,500 employees across 30+ countries and is recognized as an innovation leader in AI, cloud, and digital technologies.
Perform onboarding of enterprise accounts and ensure adoption and engagement throughout the customer lifecycle.
Implement comprehensive engagement strategies to maintain high customer satisfaction and retention.
Serve as the Smartsheet expert, providing guidance and best practices to drive customer value and expansion.
Smartsheet enables teams to manage work and scale solutions, combining human teams with AI agents to automate tasks and uncover insights. With over 20 years of experience, the company fosters a culture of innovation, inclusivity, and impact.
Own retention and growth across a portfolio of existing customers, focusing on renewals, expansion, and strategic account growth.
Build strong, multi-threaded relationships with key stakeholders and drive upsell, cross-sell, and expansion opportunities.
Lead renewal and commercial conversations including pricing, terms, and negotiation, while maintaining strong forecasting discipline.
Reachdesk is a leading global B2B gifting and swag platform, helping companies create meaningful connections with prospects, customers, and employees while driving measurable ROI. Trusted by many recognized names in tech and SaaS, we are backed by a world-class team with hubs in New York, London, and Lisbon and are currently growing.
Own inbound customer opportunities from the first conversation through onboarding and drive account growth across existing accounts.
Build trusted, long-term relationships with engineering teams and become their primary point of contact.
Lead commercial conversations around pricing, renewals, contract negotiations, and procurement processes.
Namespace builds a developer infrastructure platform that accelerates builds and CI/CD for engineering teams, making them dramatically faster and more cost-effective. They are a small, expert team that values transparency, grit, and execution, and have already accelerated hundreds of companies worldwide.
Take ownership of each account by building strong relationships to ensure customer satisfaction.
Acquire deep knowledge of company products and value proposition to drive adoption.
Monitor account health and KPIs, identify churn risk, and work proactively to eliminate that risk.
AssetWatch serves global manufacturers by powering manufacturing uptime through condition monitoring. They are a devoted team of engineers and business leaders united to build the future of predictive maintenance.
Act as main point of contact for client day-to-day communication and oversight
Craft agendas, host weekly meetings, and manage actions items for key accounts
Collaborate with cross-functional teams to communicate business initiatives and manage account performance.
Vetcove modernizes veterinary software and pet healthcare through a marketplace, ecommerce, and practice management platform. More than 25,000 hospitals rely on Vetcove daily, and it is a fast-growing, mission-driven company backed by Y Combinator and top venture investors.
Manage client requests and provide timely, results-based customer service.
Act as a liaison between clients and internal teams for project management and resolution.
Track KPIs like satisfaction and retention while supporting cross-functional collaboration.
Enumerate provides a platform for community association management, helping clients manage financials and operations. The company is a growing tech firm with a focus on customer success and partnership.
Manage a high-volume portfolio of customers through a tech-touch first engagement model to drive product adoption and retention.
Monitor and act on customer health signals to proactively mitigate risk and drive adoption using tools like Planhat.
Partner cross-functionally with Sales, Support, Product, and Marketing to improve the customer experience.
Cision is a global leader in consumer and media intelligence, engagement, and communication solutions. The company serves over 75,000 clients including 84% of the Fortune 500 and has signed the CEO Action for Diversity & Inclusion pledge, fostering an inclusive culture.
Own the full renewal cycle for a 100+ account book, driving price increases and minimizing revenue leakage.
Identify upsell and cross-sell opportunities within the OneCX platform, and build account expansion plans.
Maintain deep stakeholder relationships, conduct business reviews, and keep CRM data accurate.
FMSI provides a white-glove SaaS platform for financial institutions to manage appointments, lobby traffic, staff scheduling, and branch analytics. Over 150 community financial institutions rely on them, and they are growing their revenue team to deliver greater value.
Build strong relationships with customers and drive product adoption to ensure satisfaction and retention.
Develop mutual value plans and identify expansion opportunities with Account Management partners.
Proactively identify account risks and collaborate with internal teams to optimize implementations.
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. We are committed to building breakthrough software with a spark of magic, and we have put intentional focus on creating equitable workspaces for each of our employees.
Manage end-to-end training logistics and customer relationships for Google Cloud training.
Act as primary point of contact for customers and partners, ensuring a seamless training experience.
Collaborate with internal teams and Google Cloud partners to co-create tailored training proposals.
Datatonic is a Google Cloud Training Partner that delivers award-winning training solutions. The company has a growth-oriented culture with a focus on customer satisfaction and team collaboration.
Ensure customers continue to get exceptional value from brightwheel and remain loyal, long-term customers.
Retain revenue through consultative engagement, digging into each customer’s needs and recommending the right products and solutions.
Understand every customer’s goals and priorities, and translate them into strategic recommendations that drive retention, product adoption, and overall satisfaction.
Brightwheel is the largest, fastest growing, and most loved platform in early education, trusted by millions of educators and families every day. The company is a three-time Cloud 100 company, backed by top investors, and has a distributed team with remote employees across every US time zone.
Manage a mid-market portfolio of accounts, driving customer retention and growth through proactive engagement.
Serve as a trusted advisor, guiding customers through onboarding, product adoption, and renewal to maximize value.
Collaborate with sales and cross-functional teams to identify upsell opportunities and resolve issues.
Nearmap provides aerial imagery, AI-driven analytics, and geospatial tools to help plan, build, insure, and govern the built environment. They cultivate an inclusive, supportive culture and value moving fast and working smart.
Establish yourself as a trusted advisor to drive client success, renewal, and growth for mid-to-large enterprise accounts.
Lead day-to-day client communication, deliver performance reporting, and provide strategic campaign insights.
Manage client health, revenue forecasting, and partner with account managers to identify expansion opportunities.
Drips helps big brands drive 1:1 conversations with large audiences using an AI-powered conversational outreach strategy. Founded in 2016, we are well-funded and foster a community-driven culture centered on core values like Happiness, Team, Lean, Passion, and Improve.
Develop deep product knowledge and manage a portfolio of campus accounts to drive demand and satisfaction.
Conduct regular partner check-ins, resolve issues, and maintain accurate records of interactions.
Collaborate with the Commercial team to identify growth opportunities and represent the customer perspective internally.
Avride develops autonomous vehicles and delivery robots to redefine mobility. The company is home to top talent and focuses on innovation, sustainability, and connectivity, with delivery robots already in the market.
Act as the voice of the customer, building trusted relationships and driving account growth through proactive service delivery.
Manage complex client relationships, de-escalate sensitive situations, and communicate resource needs and escalations.
Support planning and roadmap activities, document business objectives, and promote Quisitive solutions to grow revenue.
Quisitive is a global Microsoft partner specializing in cloud transformation, data strategy, cybersecurity, and agentic AI. With significant growth since 2016, the team has expanded across the US, Canada, and India, operating with a culture that values craftsmanship, open collaboration, and technical expertise.
Primary owner of customer relationships and account strategy, acting as a trusted advisor while developing multi-stakeholder connections.
Accountable for customer retention, subscription renewals, and conducting quarterly business reviews to drive satisfaction.
Partner cross-functionally with Product, Marketing, and Engineering to manage customer issue escalation and identify cross-sell and up-sell opportunities.
Onit is redefining legal operations with an AI-driven platform that streamlines enterprise legal management and contract lifecycle processes. The company is a team of innovators focused on using AI to help legal departments become faster and more strategic, with a culture that values bold thinking and complex problem-solving.
Develop and implement named account or territory plans to maximize expansion and ensure customer success.
Coordinate with Solution Engineers, Inside Sales, Channel, and Renewal teams to execute effective sales strategies.
Build and maintain productive relationships with internal stakeholders, partners, and key customers.
Atlassian is revolutionizing the software development industry and helping teams all around the world like NASA, Nike, Pixar and Tesla to promote humanity through the power of software and collaboration. With over 236,000 customers worldwide, we foster a culture of teamwork, innovation, and inclusivity, supporting our employees to work from anywhere.
Act as primary client partner post-implementation, driving adoption and identifying upsell opportunities.
Maintain continuous engagement to increase value, provide education on new features, and mitigate churn risks.
Analyze client feedback and data to develop strategies for engagement, adoption, and success planning.
Breezeway provides a property operations and experience platform for short-term rental managers and hospitality operators, powering over 55 million property care tasks. The company is remote-first with team members across the U.S. and globe, embracing diversity and committed to an inclusive culture.