Client Success Manager

Job Overview:

• The CSM works with mid-to-large enterprise accounts across various industries.
• The role involves establishing trust, driving client success, and supporting renewal and growth.
• Responsibilities include leading client communication, delivering performance reporting, and troubleshooting.

Duties/Responsibilities:

• Become an expert in campaign strategy and best practices, guiding clients toward high-level campaigns.
• Own day-to-day client communication, build relationships, and lead recurring performance calls.
• Act as the voice of the client internally, manage revenue forecasting, and monitor client health.

Profile for Success:

• Friendly, flexible, and comfortable working with internal teams across Sales, Operations, and Product Development.
• Detail-oriented, articulate communicator comfortable in a fast-paced startup environment.
• Team player with patience for ambiguity, eager to contribute and ask questions.