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The Role:
- Primary point of contact for customers and partners.
- Bridge gap between customer expectations and flawless execution.
- Includes account management tasks with room to grow into Account Manager.
Partner Customer Relationship Management:
- Organise and facilitate training scoping calls.
- Act as main point of contact for trainers and partners.
- Nurture long-term customer relationships.
Customer Experience Delivery Operations:
- Manage end-to-end training logistics.
- Own feedback loop and gather class feedback.
- Support Training Operations Manager.
Business Enablement:
- Compile data for finance team billing.
- Identify process inefficiencies and suggest improvements.
- Contribute to shaping training business strategy.
Datatonic
Datatonic is a Google Cloud Training Partner that delivers award-winning training solutions. The company has a growth-oriented culture with a focus on customer satisfaction and team collaboration.