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Role Overview:
- The Named Account Executive is accountable for delivering world-class account management to NiCE's most important customers.
- This role focuses on building long-term relationships and driving business outcomes through product enhancements.
Key Responsibilities:
- Identify upsell and cross-sell opportunities and consult on contact center best practices.
- Develop customized presentations to quantify achievements and next steps.
- Track client retention and revenue growth as key success metrics.
Qualifications:
- 4+ years of account management experience in customer service or contact center industries.
- Working technical knowledge of contact center software and enterprise-level customer management.
- Willingness to travel 20-40% for customer meetings and industry events.
About NiCE:
- NiCE is a global market leader with products used by 25,000+ businesses, including 85 Fortune 100 corporations.
- The company has over 8,500 employees in 30+ countries and is known for its innovative, fast-paced culture.
NICE
NICE provides software solutions for customer experience, financial crime prevention, and public safety, serving over 25,000 global businesses including 85 Fortune 100 companies. The company has more than 8,500 employees across 30+ countries and is recognized as an innovation leader in AI, cloud, and digital technologies.