Customer Success Manager (Channel Partners)

Responsibilities:

• Achieve world-class NPS/CSAT scores, retention, churn mitigation, renewals, and expansion goals via effective territory management.
• Coach and teach partner Customer Success Managers to excel.
• Own customer escalations and coordinate across departments for resolution.

Qualifications:

• 5+ years of SaaS or ERP experience in Sales, Implementation, or Support roles.
• Excellent communication skills and ability to work efficiently in a telecommuted environment.
• Experience with high-stakes account management, renewals, and churn mitigation.

Additional Information:

• Salary range: $100,000-120,000 annually, plus eligibility for annual bonus and stock.
• US-based employees receive healthcare benefits, disability coverage, 401(k) with match, and flexible time off.