Customer Success Manager, Mid Market

Role Overview:

• Oversee a portfolio of customers to help achieve business outcomes and drive product adoption.
• Act as a trusted advisor to executive sponsors, ensuring full business value.
• Partner cross-functionally to translate business needs into solutions.

Qualifications:

• 2+ years of account management or sales experience in software/SaaS.
• Experience in explaining technical solutions and improving customer experience.
• Process-focused with strong problem-solving ability.

Compensation & Benefits:

• Base pay range: $99,500 - $164,200 per year, plus equity and variable incentives.
• Benefits include health plans, 401(k) with match, ESPP, flexible time away, and family leave.
• Eligibility may vary based on location and role.