Manage customer relationships throughout their lifecycle, ensuring high satisfaction, retention, and product adoption.
Negotiate contract renewals, identify expansion opportunities, and maintain high revenue retention rates.
Act as a customer advocate, perform periodic business reviews, and maintain account health dashboards.
NICE provides software solutions for customer experience, financial crime, and public safety, serving over 25,000 global businesses including 85 of the Fortune 100. With 8,500 employees across 30+ countries, the company fosters an innovative, fast-paced culture focused on AI, cloud, and digital leadership.
Own customer outcomes by developing deep understanding and creating success plans.
Drive adoption and value through proactive engagement and usage insights.
Manage customer health, orchestrate cross-team experience, and build renewal readiness.
Lone Wolf Technologies is a real estate software company. They foster a culture of accountability, collaboration, and continuous improvement with a customer-first mindset.
Own the customer life cycle post-sales, ensuring satisfaction and adoption for a book of business.
Manage renewals for 400+ customers, including pricing negotiations.
Partner with Sales to drive expansion and cross-sell opportunities.
Superhuman is an AI productivity platform that integrates with over 1 million applications and websites to help people eliminate busywork. Founded in 2009, the company empowers over 40 million individuals, 50,000 organizations, and 3,000 educational institutions worldwide.
Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion.
Conduct regular meetings with key stakeholders and deliver executive-level Quarterly Business Reviews (QBRs) that connect platform capabilities to customer outcomes.
Own GRR and NRR outcomes, proactively identify risk signals, and develop upsell and cross-sell opportunities.
Cleo provides an integration platform that helps businesses optimize supply chain and logistics processes. With over 4,000 clients and a 99% retention rate, the company fosters a culture of support and life-work balance.
Own customer relationships and create playbooks to drive success across a rapidly growing customer base.
Develop deep product and market understanding to articulate value to technical and executive audiences.
Manage renewals, identify expansion opportunities, and build customer advocates.
Recast Software empowers organizations to better manage and support users and devices by simplifying IT teams' work and enabling secure, compliant environments. It is a rapidly growing software company with its solution used by thousands of enterprise organizations in over 125 countries, impacting millions of devices and people.
Deliver a world-class customer experience across the full customer lifecycle, from post-sale to renewal and expansion.
Build trusting relationships with customers, understand their business goals, and drive product adoption.
Lead the renewal process, mitigate risk, and identify upsell and cross-sell opportunities.
Ryan is a rapidly expanding tax services firm serving the world's most respected Global 5000 companies. The company offers an innovative work environment, accelerated growth for high performers, and a competitive benefits package.
Manage a high-volume portfolio of 200+ accounts, driving renewals and product adoption.
Leverage usage data and automation to proactively identify risk and expansion opportunities.
Collaborate cross-functionally with Sales, Product, and Support to elevate the customer voice.
Calendly is a scheduling platform that automates meeting scheduling for millions of people and businesses. They are a growing company with a focus on product innovation and customer experience.
Build and nurture relationships across your book of accounts, developing deep connections with decision-makers and stakeholders.
Surface expansion opportunities, collaborate with Sales, and own retention targets within your client base.
Stay fluent in ApartmentIQ's full product suite and partner cross-functionally with Product, Support, and Marketing.
ApartmentIQ builds industry-leading martech and data products for the PropTech space, including AI and data SaaS platforms. They are a fully remote team of 100+ across the U.S. with a strict no a**holes policy, focused on high performance and growth.
Lead all post-sales activities for mid-market customers through onboarding, implementation, product expertise, renewal, and upsell opportunities.
Partner with Account Managers to drive renewal and expansion within your book of business.
Act as the voice of the customer within Vanta, influencing strategy and product priorities to drive adoption and retention.
Vanta provides a Trust Management Platform that helps businesses automate security monitoring and compliance for standards like SOC 2, HIPAA, and ISO 27001. Founded in 2018, Vanta has a kind and talented team and has experienced exponential growth.
Manage a portfolio of 45–55 mid-market accounts, driving adoption, retention, and growth while leading renewal and expansion conversations.
Build multi-threaded relationships across personas from comp admins to C-suite, delivering compelling QBRs and executive briefings.
Proactively identify risks, present accurate weekly forecasts, and serve as the voice of the customer with Product and Engineering teams.
CaptivateIQ transforms how companies plan, manage, and optimize sales performance, starting with incentive compensation management. Backed by Sequoia, ICONIQ, Accel, and Sapphire Ventures, it empowers high-growth companies like Netflix, Figma, and Stripe and is on a fast-growing team committed to solving complex sales performance problems.
Meet and exceed team growth sales goals and renewal rate targets of 83%.
Leverage digital-first strategies to engage at-risk customers and build expansion pipeline.
Manage sales and renewals pipeline in CRM with 100% accuracy and drive customer advocacy.
SugarAI is redefining CRM for the age of AI, turning fragmented customer and revenue signals into clear, prioritized action. With a global team united by impact, ownership, and continuous growth, we foster a flexible environment where thoughtful ideas move quickly and people are trusted to lead.
Serve as a strong advocate for customers and end users, representing their needs within the organization.
Build trusted day-to-day relationships with customer stakeholders and ensure they fully leverage Lightning Bolt Scheduling.
Lead process improvement and optimization initiatives that drive measurable value for customers.
PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company has 400+ employees, 30,000+ customers, and $100M+ in annual revenue, fostering a collaborative culture focused on innovation.
Drive strategic value for a portfolio of accounts and engage with C-suite executives to define key metrics.
Champion initiatives to boost NPS, optimize candidate experiences, and identify expansion opportunities.
Serve as the subject matter expert on HireVue's platform and advocate for customer needs internally.
HireVue transforms hiring with video interviewing, assessments, and AI. With over 70 million video interviews and 200 million chat engagements for 1200+ customers, they prioritize ethical AI and innovation.
Act as an advocate for customers, overseeing a portfolio to help achieve business outcomes and drive product adoption.
Build trusted advisor relationships with executive sponsors and translate business needs into solutions.
Evolve customer onboarding strategy and communicate product changes to stakeholders.
ServiceNow provides an AI platform for business reinvention, helping 85% of the Fortune 500 work smarter and faster. It fosters an AI-native culture with a global team and a focus on technology and talent collaboration.
Own a portfolio of enterprise accounts, driving retention and expansion through strategic partnerships.
Manage the end-to-end post-sale journey, including onboarding, adoption, and renewals.
Analyze customer data to provide proactive insights and lead executive business reviews.
Firework is revolutionizing connected commerce with an AI-powered video commerce platform trusted by global brands and retailers. The company has raised over $235 million and operates at a global scale, fostering a high-growth, team-centric environment.
Own the customer relationship end to end, leading deployments, building success plans, and running EBRs to drive measurable business outcomes.
Monitor customer health and adoption metrics, proactively identify risks, and partner with Account Executives on renewals and expansions.
Document and improve onboarding processes, provide product feedback, and contribute to scaling the customer success motion.
Genspark is one of the fastest-growing AI companies in the world, growing from $0 to $250M+ ARR in 12 months with a team of ~70. We build the AI execution layer for knowledge work, serving 6,000+ business clients globally across financial services, advertising, hospitality, technology, and consulting.
Manage a portfolio of 45-55 mid-market accounts, driving adoption, retention, and growth.
Lead strategic success plans, QBRs, and executive briefings that tie product value to business impact.
Run renewals and expansions end-to-end with principled negotiation and accurate forecasting.
CaptivateIQ offers a sales performance management platform for planning, managing, and optimizing sales performance. It's a fast-growing startup backed by Sequoia, ICONIQ, Accel, and Sapphire Ventures, serving companies like Netflix, Figma, and Stripe.
Drive a portfolio of customer renewals to successful conclusion as an extended member of the account team.
Build accurate forecasts and highlight renewal risks while developing resolution strategies.
Partner with sales, customer success, and leadership to accelerate renewals and improve processes.
Smartsheet empowers teams to manage work and scale solutions, now uniting human teams with AI agents to automate tasks and gain insights. With over 20 years in the industry, the company fosters an inclusive culture where employees' ideas are heard and contributions have real impact.
Build and maintain strong customer relationships, acting as a strategic partner and primary liaison between customers and internal departments.
Manage customer contracts, execute proposals, and maintain Salesforce reports to drive upsell and cross-sell opportunities.
Lead web demonstrations, deliver customer reports, and handle a weekly on-call rotation for emergency issues.
SkySpecs provides inspection services and software for wind and solar asset owners and operators. They are a growth-stage company with a focus on renewable energy, fostering a fast-paced environment with a dedicated team.
Drive customer retention and growth through adoption, support, and value demonstration.
Own and develop Digital and Smart Business Engagement model customers, nurturing them throughout the customer journey.
Meet regular renewal and customer satisfaction targets while tracking interactions in Salesforce.
QAD is a global leader in next-generation SaaS manufacturing and supply chain solutions, helping manufacturers build adaptive enterprises. The company fosters a collaborative culture of smart, hard-working people with an atmosphere of growth and opportunity.