Customer Success Manager

Responsibilities:

• Build strong relationships to understand customer needs and serve as a strategic partner to wind and solar asset owners and operators.
• Serve as primary liaison between customers and internal departments including Inspection Services, Finance, Sales, Engineering, and Marketing.
• Understand, translate, and execute customer contracts into action, including NDAs and project scheduling.

Requirements:

• 4-year degree and 2+ years in Customer Success.
• Strong critical thinking, problem-solving, and active listening skills.
• Proficient in public speaking and excellent written and verbal communication.

Location & Logistics:

• This role may be remote or located at SkySpecs Ann Arbor headquarters.
• Core hours Monday-Friday 8:30 AM-5:30 PM with occasional evening calls and a weekly on-call rotation.
• Applicants must be located in the US and authorized to work without visa sponsorship.