Principal Customer Success Manager
Remote regions
GlobalBenefits
Unlimited PTO
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Key Responsibilities:
- Own the account management handoff from Sales, building executive relationships and identifying expansion leads.
- Partner cross-functionally to advocate for customers and improve internal processes.
- Analyze data to drive business decisions and ensure compliance with KPIs.
Qualifications:
- Bachelor's degree in engineering, manufacturing, or related field; 4-8 years of customer success experience.
- Demonstrated ability to build executive relationships and manage high-value portfolios.
- Experience in manufacturing or technical field preferred.
Why Join:
- Work remotely with flexible arrangements and unlimited PTO.
- Global paid parental leave and employee assistance program.
- Shape culture and processes from day one in a fast-growing industrial AI company.
Velotic
Velotic is a newly-formed independent software company focused on industrial operations, combining ThingWorx, Kepware, and Proficy portfolios. With $350M annual revenue and a global footprint, it is one of the world's largest independent software companies in industrial manufacturing, driving AI-powered automation and data connectivity.