Customer Success Manager (South Korea)

The Role:

• As a Customer Success Manager, you own the post-sales relationship end to end, ensuring customers see real business outcomes from day one.
• You lead deployments, build joint success plans, run EBRs, and act as a trusted advisor.
• You report to the Head of Customer Success and work daily with Account Executives, Solutions Engineers, and Product.

What You'll Do:

• Serve as primary post-sales point of contact from signed contract through go-live and beyond.
• Lead new customer deployments end to end, including SSO setup, connector configuration, and platform onboarding.
• Build and execute joint success plans and EBRs, monitor customer health, and partner on renewals.

What We're Looking For:

• 3-5 years of experience in customer success, implementation management, or technical account management for enterprise SaaS.
• Proven ability to manage complex multi-stakeholder engagements from kickoff through renewal.
• Strong project management, communication, and executive presence.