SMB Customer Success Manager - Americas
Benefits
Unlimited PTO
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About the Role:
- Take ownership of a book of customers as the main point of contact.
- Own medium to large projects like building in-app onboarding and webinars.
- Collaborate with customers to solve complex challenges.
You Should Apply If:
- You have 2+ years of customer-facing experience with complex products.
- You enjoy becoming a product expert and solving problems.
- You have strong communication and attention to detail.
Onboarding Process:
- First 30 days: learn the product deeply.
- First 60 days: shadow peers and take first customer calls.
- First 90 days: own a book of customers and explore key ownership areas.
Benefits:
- Unlimited PTO with four weeks recommended.
- Twelve weeks fully paid family leave.
- Generous equipment and education budget.
Ashby
Ashby provides a hiring platform that helps companies build recruitment excellence. The SMB Customer Success team is a group of fifteen spanning the US, Canada, and EMEA, with a culture of deep expertise and small teams.