Senior Manager, Customer Onboarding

What You’ll Do:

• Lead and manage a team of Customer Onboarding Managers, ensuring a high level of customer service, TTV, and satisfaction.
• Work with customers in the mid-market and enterprise segments, coordinating with management and leadership at all levels.
• Develop and implement onboarding processes and strategies that are efficient, scalable, and tailored to different customer segments.

What You’ll Bring:

• Bachelor’s degree in business, communication, or a related field.
• 3-5 years of people management experience and 5+ years in customer success or account management within SaaS.
• Excellent communication, interpersonal skills, and a data-driven mindset.

Why You'll Love Working With Us:

• Enjoy the flexibility of remote work, competitive base salaries, and generous Paid Time Off.
• Comprehensive health benefits with Medical, Dental, Vision, and 100% premium coverage for employees.
• Support for every stage of life with paid maternity, parental bonding, and medical leave, plus a 401(k) with employer match.