Source Job

• Manage a portfolio of onboarding projects, ensuring timely delivery and quality.
• Partner with customers to understand business requirements and design solutions.
• Educate customers on Qualio products and best practices, coordinating with internal teams.

Qualio is a unified quality and compliance management platform for regulated organizations. The team is all-remote, distributed across North America, Europe, and Australia, with a focus on security and quality.

• Act as the primary point of contact for onboarding, ensuring compliant and seamless global onboarding for enterprise clients.
• Manage onboarding processes, handle escalations, and collaborate with cross-functional teams to deliver exceptional client outcomes.
• Drive process improvements and leverage automation to scale onboarding operations and enhance service quality.

Remote helps businesses of all sizes recruit, pay, and manage international teams compliantly. With a fully remote and async culture, Remoters work from six continents and embrace innovation, automation, and AI.

• Lead and mentor a team of Customer Success Managers to drive adoption, retention, and renewals.
• Manage strategic enterprise accounts as an executive sponsor and trusted advisor.
• Develop scalable processes and collaborate cross-functionally to improve customer outcomes.

Our partner is a fast-growing SaaS company focused on customer success and retention. They foster a collaborative, remote-first culture with opportunities for professional growth and innovation.

• Manage a portfolio of 10-12 customer accounts and drive Net Revenue Retention.
• Lead customer onboarding and platform implementations to reduce time-to-value.
• Identify upsell opportunities and manage contract renewals to support growth.

We are the essential Packing Control System (PCS) for high-volume shippers, optimizing fulfillment operations. We are a high-impact team with a culture of curiosity, growth, and integrity.

• Perform onboarding of enterprise accounts and ensure adoption and engagement throughout the customer lifecycle.
• Implement comprehensive engagement strategies to maintain high customer satisfaction and retention.
• Serve as the Smartsheet expert, providing guidance and best practices to drive customer value and expansion.

Smartsheet enables teams to manage work and scale solutions, combining human teams with AI agents to automate tasks and uncover insights. With over 20 years of experience, the company fosters a culture of innovation, inclusivity, and impact.

• Lead and support a team of Customer Success Managers and Onboarding Specialists, helping them grow and succeed.
• Build strong relationships with your own portfolio of customers, driving adoption, retention, and growth.
• Spot challenges early, step in for complex conversations, and shape processes to improve customer outcomes.

We provide tailored, end-to-end SaaS solutions for the service economy, serving over 725,000 customers in home services, health services, and wellness industries. We are building an extraordinary company with a culture that values talented, energetic, and motivated people.

• Lead and coach Customer Success, Implementation, and CS Operations teams to achieve exceptional customer outcomes.
• Drive customer adoption, retention, and value realization through scalable processes and data-driven strategies.
• Collaborate cross-functionally with Sales, Product, Engineering, and Operations to shape customer-focused initiatives.

They are a growing SaaS company focused on delivering exceptional customer outcomes through strategic leadership and operational excellence. They foster an inclusive, collaborative culture with a high-growth environment and trust-based flexibility.

• Lead a team of Enterprise Customer Success Managers to drive retention, expansion, and strategic customer value.
• Develop account strategies, executive engagements, and cross-functional initiatives across Sales, Product, and Support.
• Manage team performance, coach direct reports, and oversee executive escalations to ensure customer success.

Motus is the leading expert in vehicle reimbursement and driver risk mitigation, offering solutions for Fortune 500 companies. With over 80 years of data, the company fosters a culture based on WorkLife Pillars like WorkAnywhere and WorkTogether, with a focus on work-life balance and remote flexibility.

• Ensure ongoing success and value realization for enterprise customers using Resident Consultant services.
• Define and execute long-term strategies to scale the team and support excellent service.
• Hire, develop, and lead an inclusive, high-performing team while championing Samsara's cultural principles.

Samsara is the pioneer of the Connected Operations Cloud, helping organizations improve safety, efficiency, and sustainability of physical operations. As a public company with a global team, they foster a culture of ownership, inclusion, and growth.

• Lead, coach, and develop a team of Customer Support Representatives, fostering a collaborative culture.
• Own SLA adherence, queue prioritization, escalation handling, and knowledge base management.
• Partner with Engineering, Product, Account Management, and Marketing to drive customer advocacy.

Kalibri Labs helps redefine and rebuild the hotel industry using cloud-native data pipelines and advanced AI/ML models. The company is growing and seeks passionate, entrepreneurial individuals who dream big and challenge the status quo.

• Develop and execute customer marketing programs that drive onboarding, adoption, retention, and expansion.
• Build and optimize automated customer journeys across digital channels to increase feature adoption and customer value.
• Lead a team of two marketers and collaborate cross-functionally to deliver integrated customer programs.

Absorb Software is a remote-first company providing a cloud-based learning management system (LMS) for organizations worldwide. They foster a culture of genuine care, continual learning, and diversity, with a focus on employee growth and inclusion.

• Own the full customer onboarding path from training to adoption, ensuring value understanding.
• Continuously monitor customer health risk through frequent outreach and update CRM status.
• Partner closely with the Account Director on account planning, QBRs, and expansion strategies.

AudioEye is a digital accessibility company dedicated to eliminating barriers to web content for people with disabilities. The team is composed of passionate problem-solvers driven by purpose and impact, fostering a culture of ownership and collaboration.

• Own the global onboarding strategy, playbook, and quality standards.
• Lead and develop onboarding teams across multiple regions.
• Drive key metrics like go-live speed and capacity, and serve as escalation point.

Sport Alliance builds technology for fitness and wellness businesses worldwide, including management platforms, payment solutions, and member apps. They are a global company with teams across Australia, USA, Germany, and Poland, and they value ownership and expertise.

• Support onboarding, adoption, and ongoing success for a portfolio of customer accounts.
• Proactively engage with customers to improve retention, satisfaction, and product usage.
• Collaborate with internal teams to resolve customer needs and influence product improvements.

The company offers innovative technology solutions to help customers maximize value. It is a remote-first organization with a culture focused on employee well-being and growth.

• Lead and develop a high-performing onboarding operations team through coaching, performance management, and structured feedback.
• Make sound, timely decisions on complex onboarding scenarios and maintain department SLAs.
• Partner cross-functionally with internal teams to improve workflows, tooling, and onboarding effectiveness.

Twilio is a communications platform that delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. They are a remote-first company with a strong culture of connection and global inclusion.

• Serve as the primary point of contact for clients, building long-term relationships and driving product adoption.
• Analyze client workflows and provide best-practice recommendations to optimize product usage and ROI.
• Collaborate with internal teams to share client insights and support broader business objectives.

Rechat provides an all-in-one software platform for real estate professionals, integrating the buying and selling process to boost efficiency and brand consistency. The company fosters a diverse, inclusive, and collaborative culture, operating as a growing startup with a remote team.

• Manage customer relationships throughout the lifecycle, driving onboarding, adoption, retention, and value realization.
• Monitor customer health using data and engagement signals to proactively identify risks and develop strategies.
• Collaborate with cross-functional teams and partners to create scalable processes and improve customer outcomes.

A partner company in the technology sector provides solutions that drive customer value. The company is growing and offers a remote, collaborative culture with a focus on innovation and customer impact.

• Lead critical activities such as onboarding, escalations, training, risk mitigation, and renewals for a shared customer book.
• Handle customer cases via a round-robin system, ensuring timely responses and high-quality outcomes.
• Partner with cross-functional teams to provide holistic support and maintain accurate data in Salesforce.

Muck Rack is the leading SaaS platform for public relations and communications professionals. It is a founder-controlled, fully distributed company with a culture of resilience, transparency, ownership, and customer devotion.

• Lead and grow a customer support team of 4-9, fostering a culture where going above and beyond is the norm.
• Own the customer experience by setting a relationship-first standard and modeling empathetic, human engagement.
• Build scalable processes and playbooks that preserve the personal, relationship-driven service that sets the company apart.

ComputerCare is a woman-owned IT services company that combines certified technical expertise with genuine human connection to manage device lifecycles and perform authorized repairs for clients worldwide. With a team-oriented culture built on accountability, quality, and lasting relationships, they value technical excellence and the people behind it.

• Manage and oversee a team of Client Success Managers to ensure successful customer outreach and business reviews.
• Collaborate with internal departments to achieve customer success and maintain productive software use.
• Mentor staff, delegate responsibilities, and ensure accountability in meeting score card metrics.

Nextech is a leader in specialty healthcare technology solutions. The company invests in its employees with competitive pay, bonuses, and comprehensive benefits, fostering a culture of diversity and inclusion.