Customer Success Manager
Benefits
Unlimited PTO
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About the Role:
- Focus on customer enablement, onboarding, education, and overall health status.
- Ensure book of business meets engagement and service-delivery milestones.
- Prepare quarterly business reviews and monitor renewal risk.
How you’ll Contribute:
- Own the full customer onboarding path from training to adoption.
- Partner with Account Director on account planning and QBRs.
- Collaborate with Service Delivery to ensure timely delivery.
Who you are:
- 2+ years of experience as a CSM.
- Skilled at cross-functional collaboration and team-based account models.
- Strong communicator with ability to train and educate customers.
Benefits and Perks:
- Competitive compensation and equity.
- 401k, medical, dental, and vision insurance.
- Flexible PTO policy and 15.5 company-paid holidays.
AudioEye
AudioEye is a digital accessibility company dedicated to eliminating barriers to web content for people with disabilities. The team is composed of passionate problem-solvers driven by purpose and impact, fostering a culture of ownership and collaboration.