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Tekmetric
Tekmetric
11 open remote positions
Tekmetric is an all-in-one cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Officially founded in Houston in 2017, Tekmetric has grown from a single shop's vision to the industry's leading solution with a culture of transparency, integrity, innovation, and a service-first mindset.
PTO Distribution
2 of 11 jobs
Unlimited PTO
2 jobs (18%)
Benefits Overview
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Open Positions
Own the design, architecture, and maintenance of support dashboards spanning voice, chat, AI, and agent performance. Lead and develop the workforce management function, including forecasting, scheduling, and capacity planning. Own the QA program end-to-end, including scorecard design, calibration, and sampling methodology.
Dashboard Design
Analytics
Workforce Management
Process Improvement
Design, build, and continuously improve structured onboarding programs for Revenue roles. Manage the AI role-play content library and track new hire progress to surface trends. Partner with Revenue leaders to align onboarding with business needs and ensure seamless experiences.
Sales Enablement
Project Management
Data Analysis
AI Tools
Continuously build, train, and mentor a sales team to exceed quota. Work with leadership to define and report on key performance indicators. Collaborate with cross-functional teams to optimize sales workflows.
Sales Management
B2B SaaS
CRM
Coaching
Communication
Partner with field rep and VP of BD to identify and open relationships with trade schools, technical colleges, and vocational training programs. Build curriculum-ready materials such as lesson plans, case studies, and lab exercises in close collaboration with early-adopter instructors. Design and maintain a library of tutorials, quick-start guides, and sandbox environments that make it easy for instructors to onboard and teach with Tekmetric confidently.
Prospecting
Communication
Relationship Building
Adaptability
Curriculum Design
Generate qualified leads through target account selling and outbound cold calling. Serve as liaison for potential customers across their buying journey, booking demos and following up. Build and refine lead information in CRM to assist in lead qualification and tailored demos.
Lead Generation
Cold Calling
CRM
Communication
Time Management
Achieve and exceed sales targets by owning the full sales cycle from product presentation to deal closure, while working multiple stakeholders. Inform product and marketing strategy by understanding prospective partners' pain points and providing feedback to internal teams. Collaborate with the customer success team to transition new customers onto the platform and set them up for product value realization.
Sales
CRM
Communication
Time Management
Problem Solving
Lead strategic product initiatives from concept to launch, ensuring alignment with business goals and market trends. Develop deep understanding of the Auto Repair domain and combine it with generative AI to identify new product opportunities. Drive user-centric research and collaborate across design, engineering, marketing, and sales to deliver high-performing products.
Product Management
Generative AI
Machine Learning
Product Analytics
Cross-Functional Leadership
Define and lead the company's IT strategy, creating a 12–24 month roadmap aligned with business priorities and growth plans. Establish accountability and process discipline across the organization, driving adoption of standards and controls. Partner with leadership to identify risks and opportunities, and drive a company-wide tooling strategy that is scalable and cost-effective.
Systems Architecture
Identity & Access Management
AI Governance
Own day-to-day workforce management across voice and chat support channels, including forecasting, scheduling, and real-time queue management. Make daily adjustments to Zendesk triggers, automations, and Intercom routing to optimize ticket flow and agent workloads. Monitor AI chatbot performance daily, adjust forecasts based on deflection trends, and report KPIs like SLA adherence and occupancy.
Workforce Management
Forecasting
Scheduling
Zendesk
Data Analysis
Own GTM strategy, revenue planning, forecasting, and the operating model that powers a high-growth revenue organization. Lead AI adoption and revenue innovation, identifying opportunities to boost seller productivity and automate workflows. Build cross-functional alignment and executive dashboards to ensure all teams row in the same direction.
Strategy
Operations
Analytics
Salesforce
AI
Own the full sales cycle from prospecting through negotiation and close for multi-location auto repair groups and independent shops. Develop creative outreach strategies, surface pain points, and collaborate with Product and Operations to improve sales velocity. Build a healthy pipeline through active prospecting, referrals, and community representation at roadshows.
B2B SaaS Sales
CRM (Salesforce)
Communication
Time Management