Director of Customer Support
Remote regions
USBenefits
Unlimited PTO
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About the Role:
- Own the quality, efficiency, and people strategy for a multi-tier support organization.
- Set one consistent standard of quality across phone, chat, email, and AI-assisted channels.
Key Responsibilities:
- Improve CSAT and resolution quality while holding efficiency metrics like FCR, TTR, and SLA.
- Build career paths, training programs, and coaching practices that boost retention.
- Partner with Product, Engineering, and Operations to drive root-cause fixes and scalable processes.
What We Offer:
- Flexible PTO and remote work model with intentional in-person offsites.
- Comprehensive health coverage, 401(k) match, wellness stipend, and more.
Tekmetric
Tekmetric is an all-in-one cloud-based software platform that helps auto repair shops run smarter, grow faster, and serve customers better. Founded in 2017, the company has grown into a leading industry solution with a culture built on transparency, integrity, and a service-first mindset.