Horizon3.ai seeks a strategic and hands-on Customer Support Programs and Supportability Lead.
Partner with Customer Support, Product Management, and Engineering to enhance customer experiences and reduce support costs.

Key Responsibilities:

Own support programs, optimization, automation, and AI-driven deflection initiatives.
Drive supportability standards, product readiness reviews, and root cause analysis.
Build analytics frameworks and actionable insights for CSAT, deflection, and operational efficiency.

Qualifications:

10+ years in enterprise support with expertise in Salesforce Service Cloud and Jira.
Demonstrated success in support tools, automation, analytics, and cross-functional leadership.

Culture & Benefits:

Competitive compensation, equity, health/vision/dental insurance, flexible vacation, and generous parental leave.
Inclusive, remote-friendly culture focused on innovation and professional growth.

Horizon3.ai

Horizon3.ai is a fast-growing, remote cybersecurity company whose NodeZero platform delivers autonomous pentests to find and fix attack vectors. The team of former U.S. Special Operations cyber operators and engineers values respect, collaboration, ownership, and results.

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