Senior Customer Support Systems Administrator

What You'll Do:

• Manage Zendesk administration and maintain the CS tech stack's security and performance.
• Develop automation strategies and oversee compliance with regulatory requirements.
• Provide training and support as the go-to technical expert for customer-facing teams.

What You Bring:

• 3-5 years of hands-on Zendesk administrator experience and strong knowledge of system security.
• Experience integrating Zendesk with other tools and familiarity with AI-driven CS solutions.
• Excellent problem-solving and communication skills to work cross-functionally.

Total Rewards:

• Base salary, equity (stock options/RSUs), and competitive benefits package.
• Salary ranges are based on experience, expertise, and geographic location.