CX Operations Manager, Tooling

About the Role:

• You will own and improve the platforms that power customer experience operations.
• You will work hands-on with Zendesk, Vitally, and their integrations.
• You will drive initiatives from scoping through implementation and ongoing ownership.

Responsibilities:

• Administer and maintain Zendesk, Vitally, and related customer experience platforms.
• Design, configure, and maintain triggers, automations, and workflows.
• Build and manage integrations using APIs, webhooks, and low-code tools.

Requirements:

• Proven experience administering Zendesk or a comparable support platform.
• Practical experience with workflow automation and low-code tools.
• Strong ownership and autonomy to deliver work without extensive oversight.

Benefits:

• Global remote work with flexible PTO and working hours.
• 16 weeks of paid parental leave and mental health support.
• Stock options, learning budget, and home office support.