Own and improve the platforms Customer Experience runs on: Zendesk, Vitally, and their integrations.
Configure, automate, integrate, and maintain systems used daily by support and customer success teams.
See work through from scoping to production, including testing, communication, and documentation.
Remote enables businesses to recruit, pay, and manage international teams compliantly. The company has a globally distributed workforce and a culture focused on innovation and automation.
Lead the development and delivery of CX automation and AI initiatives from scoping to production.
Build and maintain AI agents and automated workflows to improve specialist effectiveness and reduce manual handling.
Own the technical delivery of CX tooling and integrations, ensuring reliability under operational load.
Remote solves modern organizations' biggest challenge of navigating global employment compliantly. It is a fully remote company with a global team working across 6 continents, fostering a culture of innovation and async work.
Design and deploy automation-driven systems that support structured product workflows and eliminate friction.
Eliminate manual work by identifying high-leverage repetitive tasks and designing scalable automation.
Own cross-functional service delivery infrastructure across GTM tools.
Crux is a capital markets platform that transforms how clean energy and manufacturing projects are financed in the U.S. With a team of 120+ experts and backing from top investors, it fosters a high-growth, ownership-driven culture.
You will lead the end-to-end transformation of our Customer Service platform, including Zendesk implementation and AI integration.
You will drive discovery, solution design, and workflow optimization across contact channels to improve efficiency.
You will collaborate with cross-functional teams to deliver and measure the impact of new systems and automation initiatives.
At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages, helping people travel the world with an inclusive, international team of over 48 nationalities.
Own and optimize the operational foundation for post-sale customer experience, including systems, processes, reporting, and governance.
Partner cross-functionally with Account Management, Revenue Operations, Finance, and Product to translate strategy into execution.
Build scalable processes, maintain data quality, and implement automation to improve customer retention and growth.
Stacker is revolutionizing the traditional newswire business model by connecting brand newsrooms and publishers through a platform that helps over 100 content contributors extend their reach. As a bootstrapped, fast-growing remote-first company, we value ownership, integrity, and collaboration, fostering an inclusive culture with unlimited vacation, equity, and full health coverage.
Set up and maintain voice & SMS support across multiple products.
Own day-to-day operations and manage BPO partners to ensure quality.
Analyze KPIs and customer feedback to drive continuous improvement.
We build and scale next-generation SaaS and mobile platforms. Our global team of experts collaborates across time zones to deliver high-impact products used by millions.
Own the enablement roadmap tied to CX goals and customer outcomes.
Translate CSM feedback and business priorities into scalable enablement strategies.
Use AI and automation to modernize knowledge management and self-serve tools.
Omada Health is a virtual-first healthcare company reversing chronic disease using human-led care, connected devices, and AI. With over two million members served, it's a certified Great Place to Work that values trust, boldness, and collaboration.
Administer and optimize Salesforce Service Cloud, including case management, automation, routing, and reporting.
Own the configuration and ongoing administration of Zoom Contact Center to support voice and digital client interactions.
Design and maintain CX workflows that create frictionless, intuitive experiences for clients and internal teams.
We're a small company with a big mission: to connect healthcare providers with the right life science experts and resources to improve patient care. We have a proven product, a strong mission, and a passionate team.
Lead the strategy and evolution of Whisk's Customer Operations function, including tiered support, incident management, and automation.
Ensure operational readiness for new products and build trusted partnerships with Samsung and external platform partners.
Drive Voice of Customer insights and data governance to influence product and engineering decisions.
Whisk pioneers the future of everyday care and health by connecting food, health, and home across the Samsung ecosystem. They are a remote-first team of more than 100 people in over 30 countries, united by a commitment to innovation and impact.
Own and optimize People Team operational workflows across the employee lifecycle.
Design, build, and maintain automations and integrations across HR tools.
Monitor data quality and operational controls, ensuring employee data integrity.
Bloomerang provides a giving platform that helps nonprofits raise more, recruit more, and retain more. They are a mission-driven company with a culture built on core values of Simplify, Care, and Act, and they pride themselves on having innovative employees.
Evaluate AI-generated support replies for accuracy and brand voice consistency.
Simulate realistic customer interactions to test AI handling of edge cases.
Audit AI-generated FAQ articles and knowledge bases for technical correctness.
Prolific is building the world's largest pool of quality human data for AI development. They connect researchers with paid participants to gather diverse behavioral data, and are at the forefront of ethical AI data collection.
Own day-to-day CRM administration and data health to ensure accurate forecasting and pipeline reporting.
Build and maintain dashboards and reports providing clear visibility into pipeline, conversion, and revenue performance.
Design and document scalable revenue processes, implement automation, and support quote-to-cash and deal desk operations.
Osano is a B-Corporation that helps organizations comply with data privacy regulations like GDPR and CCPA. Backed by top-tier investors, the company is scaling fast with a multi-year runway and has been recognized as a Great Place to Work for four years running.
Provide technical support to users via tickets, chat, and community forums.
Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance.
Collaborate with the engineering team to escalate and resolve complex technical challenges.
n8n is an open workflow orchestration platform for AI, giving technical teams the freedom of code with the speed of no-code. The company has grown to over 260 employees across Europe and the US, with a strong community of 650,000 active developers and a valuation of $5.2bn.
Support customers throughout their journey from onboarding to renewals, and own the GTM tech stack including HubSpot and Stripe.
Build customer-facing skills by conducting calls, demos, and implementation sessions while investigating billing and subscription issues.
Partner with cross-functional teams to resolve customer issues, improve processes, and capture insights to shape product and GTM strategy.
Gather is building an all-in-one work communication tool that replaces Zoom and Slack with a culture layer for remote work. They are a small, scrappy team focused on building a sustainable business, hosting tens of thousands of users and over one million hours of conversation each week.
Support strategic partnerships by serving as a professional point of contact and coordinating initiatives.
Own and maintain digital asset library, manage affiliate program, and support the Yardzen Shop.
Use AI and automation to streamline repetitive tasks and improve reporting and processes.
Yardzen helps people complete their outdoor spaces of dreams by pairing homeowners with representatives and vetted contractors. Since 2018, we have helped tens of thousands of homeowners and are recognized as one of Fast Company's Most Innovative and Inc. Magazine's Best Places to Work.
Configure and optimize AI assistants and workflow automation solutions to support business operations.
Integrate AI platforms with CRM systems, telephony, collaboration tools, and enterprise applications.
Monitor performance, troubleshoot issues, and refine workflows to improve efficiency and user adoption.
Jobgether uses an AI-powered matching process to connect candidates with hiring companies. They focus on efficient, objective hiring with a collaborative, international team.