Own and optimize the operational foundation for post-sale customer experience, including systems, processes, reporting, and governance.
Partner cross-functionally with Account Management, Revenue Operations, Finance, and Product to translate strategy into execution.
Build scalable processes, maintain data quality, and implement automation to improve customer retention and growth.
Stacker is revolutionizing the traditional newswire business model by connecting brand newsrooms and publishers through a platform that helps over 100 content contributors extend their reach. As a bootstrapped, fast-growing remote-first company, we value ownership, integrity, and collaboration, fostering an inclusive culture with unlimited vacation, equity, and full health coverage.
Own HubSpot data hygiene and build clean deal-desk processes.
Standardize account management workflows from proposal to signed contract.
Maintain customer health score inputs and cohort reporting.
A bootstrapped, US-based B2B SaaS company in the earned-media / digital-PR space that helps brands place stories on major publisher wires. Small, frugal, and moving fast.
Manage customer inquiries through email and other channels, providing timely support for subscriptions, billing, and events.
Troubleshoot account issues and guide customers toward effective solutions.
Collaborate with internal teams to improve processes and strengthen customer retention.
The partner company is a customer-focused organization that supports subscriptions, memberships, and events. It operates in a collaborative remote environment with global teams, focusing on customer satisfaction and retention.
Manage end-to-end client experience for a fast-growing podcast production service tailored to B2B providers.
Build long-term client relationships, proactively resolve issues, and ensure satisfaction throughout the client lifecycle.
Lead onboarding, create support materials, and collaborate cross-functionally to align deliverables with client goals.
Hire Hangar connects top talent with vetted employers offering competitive pay and real growth opportunities. They are a growing company focused on building long-term careers for their team members.
Sell and guide customers through a self-serve product experience.
Onboard new customers and provide ongoing support.
Own the end-to-end customer relationship and shape the product roadmap.
Mangomint is a fast-growing SaaS company on a mission to make every salon and spa more profitable. They are a primarily remote, ambitious, and collaborative team that gathers together every few months.
Manage and optimize systems and tools driving revenue operations, including CRM, marketing automation, and customer success integration.
Develop operational processes for GTM teams, identify obstacles, and bridge gaps between Sales, Marketing, and Customer Success.
Generate dashboards and reports for revenue operations insights and collaborate on initiatives like Deal Desk and sales forecasting.
Level AI leverages AI and machine learning to revolutionize customer service, empowering agents to resolve issues swiftly and effectively. It is a hyper-growth Series B startup based in Silicon Valley with a team of industry veterans from Amazon Alexa, Facebook, Google, Figma, and Freshworks.
Provide fast, high-quality technical support to progressive clients using Scale to Win's texting and dialer tools.
Develop and improve client response channels, training materials, and canned responses to ensure rapid issue resolution.
Train new clients and support existing ones via Zoom, while assisting Client Success Managers with daily operations.
Scale to Win is a fully-remote, progressive political tech company founded in 2020 by organizing leaders from major presidential campaigns. They work with over 3,000 Democratic and progressive organizations, including the Biden-Harris campaign, in a fast-paced, start-up environment.
You will own day-to-day administration of HubSpot CRM and PandaDoc proposal platform to streamline business development operations.
You will manage end-to-end bid support, maintain proposal templates, and develop marketing content for new services.
You will conduct market research and manage client engagement surveys to inform pursuit prioritization and relationship building.
Revamp is the premier engineering design firm focused on large-scale renewable energy projects. Since 2020, we have designed more than 10% of all solar generation capacity installed in the US and are composed of a diverse, mostly remote US-based team.
Own day-to-day CRM administration and data health to ensure accurate forecasting and pipeline reporting.
Build and maintain dashboards and reports providing clear visibility into pipeline, conversion, and revenue performance.
Design and document scalable revenue processes, implement automation, and support quote-to-cash and deal desk operations.
Osano is a B-Corporation that helps organizations comply with data privacy regulations like GDPR and CCPA. Backed by top-tier investors, the company is scaling fast with a multi-year runway and has been recognized as a Great Place to Work for four years running.
Provide tailored services for paid implementation clients including consulting, building, and graphic design.
Work closely with clients to curate their onboarding journey and ensure apps pass review within six weeks.
Troubleshoot complex issues and partner with the team to improve the client experience.
Subsplash builds The Ultimate Engagement Platform for churches and ministries. The team of 280+ mission-driven people values humility, innovation, and excellence.
Lead revenue operations strategy and partner with executive leadership to drive GTM efficiency.
Own the revenue technology ecosystem including HubSpot, Gong, and other tools.
Build scalable processes and analytics to optimize revenue performance.
Roofr provides a CRM platform for roofing contractors, integrating sales tools, payments, and material ordering. It is a successful startup with a strong culture and growth opportunities.
Manage a high-volume portfolio of customers through a tech-touch first engagement model to drive product adoption and retention.
Monitor and act on customer health signals to proactively mitigate risk and drive adoption using tools like Planhat.
Partner cross-functionally with Sales, Support, Product, and Marketing to improve the customer experience.
Cision is a global leader in consumer and media intelligence, engagement, and communication solutions. The company serves over 75,000 clients including 84% of the Fortune 500 and has signed the CEO Action for Diversity & Inclusion pledge, fostering an inclusive culture.
Support the delivery of Sales & Marketing Operations consulting projects for internal teams and external clients.
Configure and maintain CRM platforms and related systems including HubSpot, Salesforce, and Microsoft Dynamics.
Build reporting dashboards and analytics that provide actionable business insights.
Brafton is a leading content marketing firm with offices in Boston, London, Toronto, and Sydney. We create result-focused strategies and content to drive SEO, social engagement, and leads for clients, with a team that builds expertise across video, blogs, infographics, and web design.
Provide email marketing strategy and best practices to customers.
Nurture and onboard customers, ensuring they get the most out of Hive's features.
Play a key role in gathering customer feedback to influence the product roadmap.
Hive is an industry-leading marketing platform that helps event marketers connect with fans and drive revenue. They are a remote-first team spread across Canada and the US, building a product and culture that values clarity, ownership, and real customer impact.
Own the GTM tech stack, architecting and operating tooling like Clay, HubSpot, and Claude to build AI-native pipeline workflows.
Shape GTM strategy alongside the CRO, bringing data-backed recommendations on ICP, segmentation, and territory design.
Build the dashboards that connect GTM activity to revenue outcomes and help define the GTM roles as the team scales.
Lorikeet builds AI that handles complex, high-volume customer support for fintechs, healthtechs, marketplaces, and delivery services. Backed by over $50M USD from QED, Blackbird, and Square Peg, with a culture of low ego, high trust, and flexible hours.
Own growth strategy for SMB customer portfolio, identifying expansion opportunities and increasing product adoption.
Leverage data, AI tools, and proactive outreach to discover growth potential and engage customers.
Partner cross-functionally with Sales, Customer Success, and Revenue Operations to drive scalable customer success programs.
Nylas provides APIs for developers to integrate email, calendar, and contacts into applications. Supporting over 100,000 developers and 900+ companies globally, they foster a culture of innovation and collaboration across sectors.
Lead critical activities such as onboarding, escalations, training, risk mitigation, and renewals for a shared customer book.
Handle customer cases via a round-robin system, ensuring timely responses and high-quality outcomes.
Partner with cross-functional teams to provide holistic support and maintain accurate data in Salesforce.
Muck Rack is the leading SaaS platform for public relations and communications professionals. It is a founder-controlled, fully distributed company with a culture of resilience, transparency, ownership, and customer devotion.
Develop and execute strategic account plans to ensure customer success and identify growth opportunities.
Serve as the primary contact for escalated issues, collaborating internally to resolve challenges.
Conduct proactive meetings and quarterly business reviews to enhance customer retention and expansion.
Certn is a background screening company that simplifies trust through easy background checks. The company has raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and fosters a remote-first, high-performance culture with a no-jerk policy.
Own the full customer lifecycle including onboarding, ramp, and growth opportunities.
Serve as primary contact for customer inquiries, collaborating cross-functionally to resolve issues.
Drive customer retention and growth through data analysis and proactive engagement.
Certn provides the world's easiest background check to help people move faster into jobs, homes, and opportunities. With over $127 million raised and recognized by Deloitte Fast 50, the company fosters a remote-first, high-performance culture with a strict no-jerk policy.