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  • Own growth strategy for SMB customer portfolio, identifying expansion opportunities and increasing product adoption.
  • Leverage data, AI tools, and proactive outreach to discover growth potential and engage customers.
  • Partner cross-functionally with Sales, Customer Success, and Revenue Operations to drive scalable customer success programs.

Customer Success Account Management Data Analysis CRM AI Tools

20 jobs similar to Growth Customer Success Manager

Jobs ranked by similarity.

Global

  • Own the documentation platform architecture, tooling, and deployment workflows to treat docs as a product.
  • Build integrations between docs and engineering workflows, and design AI-assisted content pipelines.
  • Write product documentation including getting started guides, feature docs, API references, and tutorials.

Dash0 is building an OpenTelemetry-native observability platform with transparent pricing and AI-centric features. Backed by top-tier investors including Balderton Capital, Accel, and Cherry Ventures, the company is in a massive growth phase after its Series B.

Netherlands

  • Design, develop, and maintain scalable backend APIs supporting authentication, payments, subscriptions, analytics, consumption tracking, and text-to-speech services.
  • Build and optimize reliable backend systems with a strong focus on scalability, performance, security, and maintainability.
  • Collaborate with cross-functional teams to align backend architecture with product strategy, customer needs, and user experience goals.

Our partner is a technology company building backend infrastructure that powers products used by millions worldwide, focusing on accessibility and learning experiences. They are a fast-growing global company with a collaborative engineering culture and a fully distributed team.

Philippines

  • Champion the critical post-launch period, providing high-touch support and personalized guidance to hoteliers transitioning to their live environment.
  • Leverage AI tools and automation to resolve repetitive technical issues, freeing up time for strategic troubleshooting and deep product adoption.
  • Manage tight SLAs and collaborate across time zones to ensure clients feel supported and confident from day one.

Cloudbeds is a hospitality software platform that powers properties across 150 countries, processing billions in bookings annually. With over 650 employees in 40+ countries, we are a remote-first team of innovators passionate about transforming hospitality through AI and technology.

US Unlimited PTO

  • Own end-to-end affiliate channel reporting, dashboards, and performance analysis.
  • Manage and grow affiliate and strategic partner relationships through reviews and negotiations.
  • Collaborate cross-functionally with paid media teams to optimize channel mix and budget.

NerdWallet is a financial technology company on a mission to bring clarity to all of life's financial decisions. The company fosters an inclusive, flexible, and candid culture with remote and in-office work options.

$50,000–$55,000/yr
Global Unlimited PTO

  • Support digital marketing campaigns across Instagram, TikTok, Twitch, etc. through creator sourcing and negotiation.
  • Develop compelling written materials like creator messaging guidance and reports for progressive organizations.
  • Monitor and report on program successes, providing actionable insights and adjusting strategy as needed.

Vocal Media supports impact-focused client organizations through influencer campaigns. They are a remote team committed to diversity and equity, with a strong culture of inclusion.

US

  • Assist clients via phone, chat, and video to resolve inquiries and support program needs.
  • Maintain strong customer relationships and resolve issues efficiently and professionally.
  • Support trainers and clients with program questions using strong communication skills.

Dog Academy provides customer support and training services for dog owners and trainers. They foster a collaborative and supportive team environment with a focus on making an impact helping dogs and owners.

Brazil

  • Define product vision, metrics, and strategy based on customer problems and data, leading lean discovery with AI-powered prototyping.
  • Lead a stream-aligned squad, prioritize backlog, and act hands-on in development, testing, and launch using AI agents.
  • Take full ownership of product lifecycle, leveraging AI-powered observability and automation for continuous improvement.

VTEX is a global commerce platform that helps brands and retailers grow, combining customer service and conversational commerce via AI agents. The company fosters a remote-first culture with flexible work arrangements and a focus on innovation.

US

  • Lead complex end-to-end blockchain investigations to trace ransomware proceeds and identify threat actor infrastructure.
  • Produce actionable finished intelligence including actor profiles, attribution assessments, and operational reporting.
  • Mentor peers and refine investigative methodologies to elevate team tradecraft.

TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. It is a Series C company with $220M in total funding, operating as a distributed-first team with a culture of high ownership, adaptability, and collaboration.

$50–$80/hr
US

  • Design and refine a lean interview guide and implement a member outreach strategy.
  • Conduct weekly member interviews to identify friction points and synthesize findings.
  • Surface early retention signals and recommend triggers for product and care teams.

Nadia Care is reimagining maternity care for underserved communities, focusing on trust-based engagement and wrap-around support. The team is early-stage and values empathy, collaboration, and resilience.

$90,000–$130,000/yr
US

  • Manage multiple medium to large scale projects through Agile sprints, including planning, daily stand-ups, reviews, and retrospectives.
  • Facilitate requirement gathering and backlog refinement with product owners, ensuring clear communication and prioritization.
  • Track and remove impediments, promote continuous improvement, and provide transparency on sprint and release progress.

NBCUniversal is a leading media and entertainment company, creating and distributing content across film, television, streaming, and theme parks. As a subsidiary of Comcast Corporation, it employs a large global workforce and champions an inclusive culture with a rich tradition of community service.

US

  • Coordinate and monitor provider/facility payer credentialing and re-credentialing processes.
  • Send, review, and verify credentialing applications and maintain provider information in online database.
  • Track license and certification expirations and ensure timely renewals for medical staff.

Bozeman Health is a healthcare organization dedicated to caring for the communities of Southwest Montana. They foster a Culture of Excellence emphasizing high performance, transparent communication, and continuous learning.

$80,000–$100,000/yr
US Unlimited PTO

  • Serve as the team’s analytical check, stress-testing findings and separating signal from noise for validated insights.
  • Build and run AI-powered email workflows that turn analysis into targeted marketing campaigns.
  • Serve as a technical resource for other departments, assisting in business process automation improvements.

rater8 is the healthcare industry’s leading reputation management platform, helping medical practices establish pervasive online visibility. It is a rapidly growing healthtech innovator serving over 25,000 providers and voted a Great Place to Work by its employees.

India

  • Provide virtual care and support to adult members through 20-minute video consultations and asynchronous messaging.
  • Focus on weight management, prenatal nutrition, gestational diabetes, PCOS, and other nutrition needs.
  • Collaborate with Maven’s Care Delivery team and serve as an ambassador of the care model.

Maven is the world’s largest virtual clinic for women and families, offering clinical, emotional, and financial support on one platform. It has been recognized as a top workplace in healthcare and is committed to flexibility and support for its team.

$125,000–$150,000/yr
Canada

  • Own the full sales cycle from discovery to close with IT and procurement decision-makers in a 60-90 day cycle.
  • Manage a robust pipeline in HubSpot, maintaining deal hygiene and forecast accuracy.
  • Drive multi-stakeholder sales cycles, delivering tailored demos and proposals with measurable ROI.

ShareGate is the leading Microsoft 365 migration and governance platform, trusted by over 100,000 IT professionals for its simplicity. Developed by Workleap Technologies, a Montréal-based software company, it has a small, high-performing sales team focused on collaborative growth.

US Unlimited PTO

  • Serve as lead architect for enterprise security strategy across on-premises, hybrid, and cloud environments.
  • Define and maintain layered security architecture with trust boundaries, control placement, and prevention, detection, and response.
  • Develop phased migration strategies for public-facing applications to approved ingress and security services.

Foxtrot Division is a cybersecurity engineering firm that creates secure systems for clients. We are a team of dedicated engineers who value innovation and excellence, fostering a culture of growth and well-being.

Philippines

  • Act as the CEO's strategic right hand by managing calendars, drafting high-stakes communications, and capturing key decisions in executive meetings.
  • Navigate difficult conversations with composure, interface confidently with investors and C-level executives, and protect the CEO's time and focus.
  • Anticipate problems, solve them independently, and bring structure to chaos in a fast-paced, high-growth environment.

A fast-scaling, high-growth environment focusing on strategic operations and executive support. They are looking for a high-performance Executive Assistant to work directly with the Founder/CEO in a role that combines strategic thinking with operational execution.

Colombia

  • Provide product support for customer inquiries via phone, email, social media, and chat, resolving complex issues.
  • Act as escalation point for middle-complexity issues and mentor newer support team members.
  • Contribute to knowledge base content and ensure Support SLAs and CSAT goals are consistently met.

Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. With a remote-first work culture and strong focus on global inclusion, Twilio fosters a vibrant team of diverse experiences making a global impact.

Hong Kong

  • Act as the primary trusted contact for families, providing updates, recommendations, and support throughout their child's study abroad journey.
  • Oversee project progress and service quality by collaborating with coaches and admissions officers to ensure family needs are met.
  • Coordinate cross-department communication, sharing family insights with curriculum and operations teams.

InGenius Prep, founded in 2013 by Harvard and Yale law students, helps students apply to U.S. colleges and graduate schools. The company has grown to over 190 full-time and 600 part-time employees, with offices in the U.S., Canada, and China, and offers a fast-paced, collaborative culture with advancement opportunities.

US

  • Diagnose and treat mental health and emotional disorders, prescribe and monitor medications.
  • Offer individual and group therapy, maintain detailed patient records, and develop individualized treatment plans.
  • Collaborate with healthcare professionals to ensure continuity of care and educate patients and families.

Headlight is a mental healthcare company transforming access and delivery of care with a focus on innovation and data-driven standards. Founded by psychiatrists, the company has a highly skilled clinical team and is a trusted behavioral health partner in the Western U.S.

$102,700–$263,000/yr
US Unlimited PTO 16w maternity 8w paternity

  • Contribute to the preparation and review of SEC filings, including 10-K, 10-Q, and proxy statements, ensuring accuracy and compliance with U.S. GAAP and SEC rules.
  • Support the drafting of financial statement footnote disclosures, MD&A, and schedules, and coordinate data collection from internal stakeholders.
  • Maintain the SEC filing calendar, assist with XBRL tagging, and collaborate with external auditors during quarterly reviews and annual audits.

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient. Headquartered in Seattle with offices in over 30 countries, Veeam protects over 550,000 customers worldwide and fosters a culture of growth, learning, and impact.