Build long-term, positive relationships with families, providing timely updates and support throughout the study abroad journey.
Collaborate with coaches and officers to ensure services meet family needs and track key performance indicators.
Coordinate cross-department communication to align messaging and deliver quality service.
InGenius Prep helps students apply to U.S. colleges and graduate schools. Founded in 2013, the company has grown to over 190 full-time and 600 part-time employees with offices in the U.S., Canada, China, and other countries, fostering a fast-paced and team-oriented culture.
Serve as primary contact for parents and students via chat, email, WeChat, and phone.
Handle urgent or complex cases with strong ownership, ensuring full resolution.
Contribute to customer success initiatives and operational improvements.
Think Academy US is an education technology company providing K-12 extra-curricular learning services through science and technology. As a subsidiary of TAL Education Group, which serves over 6 million students weekly, it fosters a high-energy, high-ownership culture focused on student success.
Provide 1-on-1 counseling to build extracurricular profiles and applications.
Edit essays and provide feedback to foster independent writing skills.
Collaborate with a team of counselors and a senior mentor to support student progress.
InGenius Prep assists students in applying to U.S. colleges and graduate schools. They have over 320 employees and 600 part-time staff across 15 countries, with a fast-paced, team-oriented culture.