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Key Responsibilities:
- Serve as the primary contact for parents and students, providing support via chat, email, WeChat, and phone.
- Respond to inquiries about courses, learning progress, study planning, activities, exams, account access, and platform usage.
- Handle urgent or complex cases proactively, ensuring problems are fully resolved.
Qualifications:
- Previous experience in customer service, customer success, or education support is highly desired.
- Fast learner with strong problem-solving skills and ability to stay calm under pressure.
- Excellent communication skills in Mandarin and English, both verbal and written.
Work Hours:
- Day shift: Mon-Fri 10am-7pm, Sat-Sun 8:30am-5:30pm.
- Night shift: 3pm-12am. Candidates available Fri-Sun are given priority.
Think Academy US
Think Academy US is an education technology company providing K-12 extra-curricular learning services through science and technology. As a subsidiary of TAL Education Group, which serves over 6 million students weekly, it fosters a high-energy, high-ownership culture focused on student success.