Empower students from enrollment through graduation by providing concierge-level support and proactive outreach.
Manage a high volume of inbound and outbound calls, texts, and virtual advising appointments to guide students.
Partner with students to interpret academic requirements, select courses, and co-create term-specific academic plans.
University of Maryland Global Campus (UMGC) is a public university that provides online and hybrid education to adult learners worldwide. UMGC employs a large staff and fosters a fast-paced, technology-driven culture focused on student success.
Promptly respond to customer inquiries via email, chat, and phone, resolving issues to ensure a positive experience.
Provide clear information about MoneyHero's products and services, escalating complex issues as needed.
Maintain accurate records, adhere to policies, and collaborate with team members to achieve department goals.
MoneyHero is a fintech company that empowers and connects people to a better financial future by helping them make the best financial decisions. With over 350 talented individuals across 4 markets, the company is backed by world-class investors and serves over 10 million monthly users.
Provide day-to-day support to the Account Management Team, handling order management, delivery coordination, returns, reships, and customer data maintenance.
Serve as a key point of contact for escalations from platform partners, ensuring timely and high-quality issue resolution.
Identify process gaps and help develop initiatives to continuously improve service quality.
Spreetail propels brands to increase their ecommerce market share globally while improving operational costs. It is building one of the fastest-growing ecommerce companies in history.
Independently manage a portfolio of district and school accounts, ensuring customer delight and driving product adoption.
Collaborate with sales, support, and education teams to mitigate risks, retain customers, and contribute to revenue growth.
Analyze customer feedback and success metrics to provide actionable insights to leadership and improve product experience.
Renaissance is a global leader in pre-K–12 education technology, helping educators personalize learning paths for students. With over one-third of US schools and customers in more than 100 countries, the company fosters a culture of trust, collaboration, and continuous growth.
Act as the primary trusted contact for families, providing updates, recommendations, and support throughout their child's study abroad journey.
Oversee project progress and service quality by collaborating with coaches and admissions officers to ensure family needs are met.
Coordinate cross-department communication, sharing family insights with curriculum and operations teams.
InGenius Prep, founded in 2013 by Harvard and Yale law students, helps students apply to U.S. colleges and graduate schools. The company has grown to over 190 full-time and 600 part-time employees, with offices in the U.S., Canada, and China, and offers a fast-paced, collaborative culture with advancement opportunities.
Deliver fast, accurate, and empathetic support across chat, voice, and email.
Resolve shift, payment, onboarding, and platform-related issues in real time.
Investigate cases using tools like Zendesk and Salesforce while maintaining clear documentation.
Clipboard runs an app-based marketplace connecting healthcare professionals with workplaces needing staff, enabling financial stability for workers and care for millions across the U.S. Founded in 2016, the company is a remote-first team of over 1,000 people, has been profitable since 2022, and is the leader in Long-Term Care staffing.
Partner with Spanish-speaking pros and customers by listening to their needs and providing tailored solutions to help them succeed.
Handle 30-40 inbound requests daily via phone, chat, SMS, and email, troubleshooting account changes, billing, and app issues while ensuring a low-effort experience.
Maintain high-performance metrics like quality, efficiency, and customer satisfaction, while contributing to team development and identifying areas for improvement.
Thumbtack is an app that helps millions of people care for and improve their homes, from urgent repairs to seasonal maintenance, by providing personalized guidance, AI tools, and a hiring platform. With a community of 300,000 local service businesses across the US, the company values collaboration, diversity, and delivering a warm, high-quality experience.
Handle inbound customer contacts across calls, emails, and chats to resolve solar system, billing, and account issues with first-level troubleshooting.
Log and update all interactions in CRM, triage and escalate complex cases to Tier 2 teams following established SOPs.
Demonstrate empathy and professionalism to achieve first-contact resolution while educating customers on self-service resources.
Palmetto is a leading clean tech company accelerating the transition to a clean energy future through innovative technology platforms for homeowners and businesses. With a promote-from-within culture, we prioritize talent development, career growth, and purposeful work backed by a collaborative team environment.
Take inbound calls and make outbound calls to resolve inquiries for customers and restaurants.
Manage tickets generated from email or text via CRM and document correspondence accurately.
Troubleshoot minor product or service problems and route calls to appropriate channels if needed.
HungerRush provides integrated restaurant solutions with its flagship cloud POS system, HungerRush 360, designed to help operators manage restaurants and grow their business. The company fosters a self-directed and motivated culture, seeking friendly customer support specialists.
Serve as primary point of contact for administrative care support inquiries via phone, email, and chat.
Assist students with navigating online portals, activating care, scheduling appointments, and continuity of care.
Collaborate with clinical providers, technical support, and internal teams to resolve complex issues.
Mantra Health is a digital mental health provider making evidence-based care accessible to students. With over 1.3 million students served across 150+ colleges and $34M raised, they are an ambitious, action-oriented team.
Act as the primary overnight contact for urgent situations involving international students and host families, providing crisis de-escalation and initial intervention.
Document incidents accurately, maintain detailed case notes, and coordinate with internal teams to escalate complex cases.
Support placement activities and perform administrative tasks such as data entry, file management, and system updates during overnight shifts.
This position is listed on behalf of a partner company, which manages all applications and next steps. They operate in the international student support space, matching students with host families and providing emergency support services. The company is mission-driven, with a focus on student well-being, and offers a fully remote overnight role with training and onboarding provided.
Support at-risk students through personalized, proactive outreach to address barriers impacting success.
Develop individualized support plans, coordinate interventions, and provide consistent follow-up.
Assist in live support services, tracking attendance and MTSS data to strengthen student engagement.
OpenEd is opening the world to every learner, providing customized world-class education and resources to over 100,000 students. With a strong culture and an eNPS in the top .1% of technology companies, they are a growing, mission-driven team committed to empowering families.
Serve as overflow support for multiple practices by answering and triaging incoming calls and messages from patients and stakeholders.
Support patient scheduling and follow-up, including no-show and cancellation tasks, and schedule reshuffles when needed.
Handle central communications intake and respond to voicemail and after-hours messages.
Diana Health is a network of modern women’s health practices partnering with hospitals to transform maternity and women's healthcare. They are an interdisciplinary team with strong collaborative care and operational support, focused on continuous learning and improvement.
Work with Vanta customers across industries in a 1:1 manner, leveraging content in both Spanish and English.
Empower customers to become self-sufficient, focusing on long-term success and retention.
Monitor your book of business health via Catalyst, driving customers to specific business outcomes.
Vanta helps businesses earn and prove trust by automating security monitoring and compliance. Founded in 2018, the company has a kind, talented team and serves thousands of companies.
Manage high-volume inbound and outbound calls professionally, scheduling appointments and assisting patients.
Verify patient information, document interactions, and escalate complex issues while following HIPAA regulations.
Collaborate with clinical and administrative teams to ensure seamless patient experience and meet performance goals.
C2Q Health Solutions offers management services tailored to healthcare providers, drawing on leadership experience in administrative solutions for managed long-term care, home care, and community health plans. The company supports organizational growth with a range of functions, operating as a remote team.
Handle inbound and outbound calls from Westgate Resort owners to assist with reservations and account inquiries.
Educate owners on timeshare usage rights, process external exchange requests, and offer travel protection.
Maintain accurate documentation and meet quality and performance expectations while using multiple systems.
Westgate Resorts is the largest privately held timeshare company in the world, operating 60+ resorts in top destinations. With 9,000 team members, it offers a supportive and rewarding workplace recognized as a Best Company to Work For.
Ensure customers continue to get exceptional value from brightwheel and remain loyal, long-term customers.
Retain revenue through consultative engagement, digging into each customer’s needs and recommending the right products and solutions.
Understand every customer’s goals and priorities, and translate them into strategic recommendations that drive retention, product adoption, and overall satisfaction.
Brightwheel is the largest, fastest growing, and most loved platform in early education, trusted by millions of educators and families every day. The company is a three-time Cloud 100 company, backed by top investors, and has a distributed team with remote employees across every US time zone.
Handle inbound and outbound insurance-related calls and assist customers with payments, renewals, and quoting support.
Communicate with Mandarin Chinese-speaking customers using VOIP and Google Meet.
Perform basic administrative tasks using Word, Excel, and Monday.com.
Wing redefines the future of work for companies worldwide, offering a one-stop shop for building world-class teams and automating operations. The company has a supportive and inclusive culture with opportunities for career growth and upskilling.
Provide world-class customer support via email, phone, and chat for Portuguese and English speaking customers worldwide.
Be creative, friendly, and solution-oriented, constantly reviewing processes and suggesting improvements.
Work night shifts in a fully remote position after one month of in-person training in São Paulo.
Wise is a global technology company building the best way to move and manage the world's money with min fees and max ease. They are a rapidly growing international team focused on creating an entirely new network for global money transfer.
Communicate with members via phone and email, providing empathy and care in every interaction.
Listen to members to understand their unique needs and offer tailored solutions.
Collaborate with your team to share knowledge and best practices while accurately documenting interactions.
Achieve is a leading digital personal finance company that helps everyday people move from struggling to thriving by providing innovative financial solutions. With over 3,000 employees in mostly hybrid and work-from-home roles across the United States, we put people first and treat them like humans, not account numbers.