Support Mandarin-speaking families and students throughout the Empowerly college admissions journey, including onboarding, counselor matching, and ongoing communication.
Respond to and resolve customer inquiries via phone, email, and CRM tools within internal SLAs, working cross-functionally to ensure positive outcomes.
Collaborate with the operations team to improve processes, monitor satisfaction through surveys, and represent the Empowerly brand to current and prospective customers.
Empowerly is an education technology company that personalizes college and career counseling, using a data-driven platform and personalized guidance from former admissions officers. It is a rapidly growing, mission-driven, venture-backed company with a fully remote global workforce focused on building world-class advisory services.
Manage high-volume inbound and outbound calls professionally, scheduling appointments and assisting patients.
Verify patient information, document interactions, and escalate complex issues while following HIPAA regulations.
Collaborate with clinical and administrative teams to ensure seamless patient experience and meet performance goals.
C2Q Health Solutions offers management services tailored to healthcare providers, drawing on leadership experience in administrative solutions for managed long-term care, home care, and community health plans. The company supports organizational growth with a range of functions, operating as a remote team.
Provide inbound customer care primarily over the phone and email, resolving billing issues and troubleshooting streaming problems.
Utilize active listening and rapport-building skills to deliver exceptional service and guide customers to the best entertainment solutions.
Work remotely with provided equipment, requiring a quiet workspace and reliable internet connectivity.
Sutherland is a digital transformation company that helps global brands improve customer experiences. With over 35 years of experience and a Great Place to Work certification, we employ a diverse team and promote a culture of growth and recognition.
Help clients over the phone and email with login, navigation, and task execution.
Train clients on system features, searches, exports, and advanced tools.
Fulfill account management requests such as account creations and project access.
Consilio is the global leader in legal consulting and services within the eDiscovery industry. Their worldwide professionals bring expertise and a commitment to serve every engagement, partnering with clients to develop creative solutions.
Manage client workflows and tasks in Dubsado CRM for bridal clients.
Handle email communication and customer service for brides throughout their journey.
Perform invoicing and bookings management using Asana and Slack.
Wing is a company on a mission to redefine the future of work, offering a one-stop shop for companies to build world-class teams and automate operations. It is a remote-first organization with a supportive culture and opportunities for growth.
Identify, outreach, engage, and enroll individuals into the program virtually through phone, text, and email.
Offer education about Pair Team's services and explain the benefits of Enhanced Care Management to eligible members.
Manage the end-to-end enrollment funnel and provide consistent updates on stages including delays and blockers.
Pair Team is a tech-enabled medical group reimagining Medicaid and Medicare for underserved populations, delivering whole-person care. They are one of the largest Enhanced Care Management providers in California, with a workforce of nurses, social workers, and medical professionals, and have demonstrated a 58% reduction in emergency department visits.
Communicate with employees by phone, email, and web portal in both English and Spanish.
Review submitted dependent verification documents and determine eligibility against audit requirements.
Accurately enter notes, update records, and handle confidential information securely.
DependentsAudit is a fast-growing AI-native startup reinventing dependent eligibility verification for employer health plans. It is a small, remote-friendly company focused on detail-oriented operations.
Provide world-class customer service to clients and resolve questions or concerns.
Strategically partner with installers to improve the customer experience and manage project pipelines.
Analyze data, spot trends, and conduct due diligence checks and fraud investigations.
GoodLeap is a technology company providing financing and software for sustainable home solutions like solar panels and energy-efficient HVAC. With over 1,000 employees and a platform facilitating $30 billion in financing since 2018, they emphasize a collaborative culture and support the nonprofit GivePower.
Provide consistent, quality customer service to internal staff and external patients, taking ownership of each call to enhance the customer experience.
Manage patient requests including appointment scheduling, electronic messaging to clinical teams, and answering questions regarding medication refills.
Demonstrate proficient data entry skills, knowledge of insurance billing, and maintain confidentiality while performing other assigned duties.
Community Health Center, Inc. (CHC) is a creative and dynamic provider of primary medical, dental, and behavioral health services, with offices in Connecticut, Colorado and California. The organization employs several hundred providers, delivers over 500,000 patient visits annually, and is recognized for its Weitzman Institute research and practice transformation.
Assist clients in initiating auto insurance claims and provide guidance through the initial reporting process.
Follow up with insurance companies to check claim status and troubleshoot any blockers in processing.
Serve as a primary point of contact for clients, insurance providers, and third parties to maintain clear communication.
Lendbuzz develops innovative technologies to provide underserved and overlooked borrowers with better access to credit. They value diversity and have built a company culture around independent and critical thinking.
Support global onboarding and identity verification (KYC) processes by working with internal systems and teams.
Monitor and analyze service-related cases and issues reported internally, identifying trends and opportunities for process improvements.
Collaborate with product, compliance, risk, and operations teams to ensure effective handling of platform-related needs.
BTSE Group is a global leader in fintech and blockchain technology, anchored by three core business pillars: Exchange, Payments, and Infrastructure Development. Serving over 100 corporate clients worldwide, we provide white-label exchange and payment solutions.
Efficiently triage incoming calls and resolve member and pharmacy issues with professional phone etiquette.
Identify, document, and escalate concerns to appropriate internal teams to ensure quality care and safety standards.
Support fraud, waste, and abuse programs by reviewing pharmacy claims and communicating findings to internal staff.
Judi Health is a health technology company providing comprehensive health benefit management solutions for employers and health plans. They are rebuilding trust in healthcare with a platform that consolidates claim administration workflows.
Handle inbound calls to help utility customers save money and improve energy efficiency through diverse services like scheduling and enrollment.
Navigate multiple platforms and scripts to provide customer support, tech assistance, and status updates for various programs.
Work in a performance-driven environment with real-time data access, requiring bilingual skills (English/Spanish) and call center experience.
CLEAResult leads the transition to a sustainable, equitable, and carbon-neutral energy-efficient future. They are a people-first company with thousands of employees across North America, focused on trust, accountability, and transparency.
Provide customer service support to healthcare providers via phone and email
Manage event vendor processes, including activation, payment issuance, and reporting
Generate pre and post event reports and assist with training on event management details
Sutherland is a digital transformation company that helps businesses improve customer experiences through automation and advanced technology. With over 35 years of experience and a Great Place to Work certification, the company offers a supportive culture with ample advancement opportunities.
Advise customers on the right products and ensure excellent customer relations.
Troubleshoot customer issues and manage inquiries from start to resolution.
Process customer orders for products and literature via various communication channels.
Bosch Service Solutions provides services and technology-driven solutions in Business Process Outsourcing for leading companies across automotive, travel, and telecom sectors. As part of the Bosch Group, we operate within Building and Energy Technologies, fostering a diverse and inclusive team environment.
Answer incoming customer phone calls and guide vehicle sellers through the online listing and auction process.
Accurately document every customer interaction in the CRM and coordinate with the Listing Team for seamless handoffs.
Monitor and respond to customer emails, escalating complex issues to the appropriate team member when needed.
Veta Virtual is a virtual staffing company that hires for high-growth clients in the online vehicle sales industry. They offer a collaborative and supportive remote work culture with a focus on customer success.
Perform outbound calls to enroll individuals into a food box program or reauthorize them in the program.
Help members make decisions that enhance their healthcare experience with empathy and compassion.
Make a positive difference in people's lives by supporting their health journey through tailored nutrition.
Carenet Health pioneers advancements across the healthcare consumer journey, interacting with 1 in 3 Americans daily to improve healthcare outcomes. With over 30 years of experience, they integrate human touch with data-driven technology and foster a collaborative, innovative culture focused on empowering growth through trust and accountability.
Provide HR support via phone and email, logging inquiries and resolving through ticketing systems.
Address employee questions on policies, benefits, and maintain high service quality with confidentiality.
Handle sensitive information with integrity and take ownership of query resolution and individual metrics.
Sutherland is a global Business Process Outsourcing (BPO) company founded in 1986 in the United States. It operates in Kosovo with a focus on technical support and customer service, employing German-speaking staff for a world-leading online sales platform.
Handle inbound customer inquiries via phone in English and French, troubleshooting financial software issues.
Educate users on product features and identify upsell opportunities to enhance platform value.
Apply de-escalation techniques while navigating multiple systems to document interactions accurately.
Jobgether uses AI-powered matching to review applications for partner companies. They process personal data for candidate evaluation and share relevant information with hiring employers.