Support Mandarin-speaking families and students throughout the Empowerly college admissions journey, including onboarding, counselor matching, and ongoing communication.
Respond to and resolve customer inquiries via phone, email, and CRM tools within internal SLAs, working cross-functionally to ensure positive outcomes.
Collaborate with the operations team to improve processes, monitor satisfaction through surveys, and represent the Empowerly brand to current and prospective customers.
Empowerly is an education technology company that personalizes college and career counseling, using a data-driven platform and personalized guidance from former admissions officers. It is a rapidly growing, mission-driven, venture-backed company with a fully remote global workforce focused on building world-class advisory services.
Responsible for ensuring clients using the company's logistics services are satisfied.
Acts as a bridge between clients and the company's operations, ensuring smooth communication.
Conduct regular meetings with clients to review account performance and address any concerns.
Spreetail helps brands increase their e-commerce market share globally while improving their operational costs. They are building one of the fastest-growing e-commerce companies, embracing diverse backgrounds and perspectives, with no college degrees required for some roles.
Help clients over the phone and email with login, navigation, and task execution.
Train clients on system features, searches, exports, and advanced tools.
Fulfill account management requests such as account creations and project access.
Consilio is the global leader in legal consulting and services within the eDiscovery industry. Their worldwide professionals bring expertise and a commitment to serve every engagement, partnering with clients to develop creative solutions.
Serve as the primary contact for parents and students, providing timely and professional support via chat, email, WeChat, and phone.
Handle urgent or complex cases with strong ownership, proactively finding solutions and ensuring problems are fully resolved.
Guide customers through the learning journey and help ensure students receive a smooth and positive learning experience.
Think Academy US is an education technology company providing K-12 extracurricular learning services. We foster children’s ability to think critically and strengthen their logic skills. The company is a subsidiary of TAL Education Group, and we believe love and technology can make education better.
Be the first point of contact for customers, helping them navigate the platform.
Troubleshoot technical issues and ensure customers have the best possible listening experience.
Respond to customer inquiries via inbound messages in both Vietnamese and English.
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services.
Provide exceptional customer service and support, acting as the main point of contact.
Address inquiries, resolve issues, and ensure customer satisfaction with empathy.
Collaborate across departments to ensure customers receive the attention they need.
Helpware is a technology-driven company with offices in the United States, Ukraine, Mexico, Germany, Albania, Poland, Georgia, Puerto Rico, Uganda, and the Philippines, providing Customer and Operational Support for modern companies. Their team of professionals is motivated to provide top-notch value-added services to their partners by leveraging empowered teams, innovative solutions, and technologies.
Analyze technical data to identify potential software misuse.
Conduct online research to verify corporate entities and surface accurate contact information.
Compile findings into clear, well-structured reports for internal stakeholders.
Ruvixx partners with leading global software companies to fight piracy and promote license compliance worldwide. We are a remote-first, collaborative team focused on making software usage safer and fairer across the globe.
Validate and screen client documentation for account opening.
Follow up on outstanding or incomplete documents with clients.
Provide general administrative support to the New Accounts team.
Interactive Brokers Group, Inc. is a global financial services company providing electronic brokerage services on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries. With offices in over 15 countries and recognized as the #1 online broker by Barron's for six consecutive years, the company fosters a dynamic, multi-national team culture focused on innovation and client commitment.
Review, validate and process tasks in internal tools in native language and English.
Provide support to users of Maps-related portals and of Maps app.
Evaluate data quality through web-based research and phone calls.
GlobeTech is a global provider of software localisation, translation, QA and data analysis to the multinational IT sector. Established in 1997 by two expert Engineers, their bespoke services have allowed them to grow around the world and become a trusted partner with our clients.
Work directly with users and Customer Success teams to solve problems and leverage Twilio's platform functionality.
Escalate critical issues to the appropriate channels and report bugs to Engineering & QA for resolution.
Provide Email, Chat, and Phone support while collaborating with cross-functional teams.
Twilio shapes the future of communications with remote-first innovative solutions for hundreds of thousands of businesses. They empower millions of developers globally and foster a strong culture of connection and inclusion.
Serve as the first point of contact for inquiries via phone, email, web, and chat; triage requests to determine priority and resolution path.
Provide direct resolution for common issues and escalate complex issues to L2/L3 Assignment Groups; communicate clearly in high-stress situations.
Log all Cases accurately in a ticketing system with complete categorization, priority, and SLA targets; provision user requests, edit learning curriculums, and monitor cases.
Alphanumeric is hiring a Customer Service Agent to support a major Pharma company. They are focused on making a difference in healthcare and life sciences.
Manage and organize company documents, folders, and operational records.
Coordinate employee onboarding and offboarding processes, including follow-ups with new hires.
Maintain and administer systems like Microsoft Office, SharePoint, and Gusto.
Assist World is a fast-growing deep-tech startup that supports day-to-day business operations for other companies. They operate as a remote-first company with a small, focused team and a culture that values direct communication, ownership, and proactive problem-solving.
Be there for our customers: You always have an open ear for our customers on the phone and support them at any time.
Take care of written inquiries: In addition to telephone inquiries, you handle written inquiries and look for new solutions.
Optimize and set up internal processes: You learn best what is important to customers and recognise recurring problems, encouraged to come up with process improvement solutions.
Qwello is committed to turning the world from combustion to electric. They design, build, and operate charging infrastructure for the public space. They value diversity and foster a culture of belonging.
Submit fully documented customer issues into a ticket management system
Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle
They are a dynamic IT provider in North America. Long View is proud of their culture that allows people to live life to its fullest, creating an environment of collaboration, support, innovation, enthusiasm, inclusion and belonging.
Analyzing and providing feedback on texts, pages, images for search engines.
Reviewing and rating search results for relevance and quality.
Helping improve the overall user experience for millions of search engine users.
TELUS Digital enhances the world's data to enable better AI via human intelligence. With over one million crowd contributors, we empower generative AI (GenAI), computer vision, and natural language processing models.
Handle inbound support requests in English and Spanish via chat, email, and other channels.
Diagnose and resolve issues related to subscriptions, billing, account access, and app features.
Contribute to the internal Knowledge Base in Spanish and English and share user insights with the team.
Speak is building a human-level, AI-powered language tutor in your pocket, with a conversation-first experience that lets learners speak, get instant feedback, and progress through lessons. It has over $150m raised from investors like OpenAI and Accel, with a distributed team across San Francisco, Seoul, and Tokyo.
Consulting customers on questions related to our websites.
Resolving customer issues to ensure customer retention.
Promoting websites to customers when possible.
Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. Our international team of 1200 professionals and digital nomads works all over the world.
Develop and maintain strong relationships with key customer stakeholders in the APAC region, creating strategic plans that align with their business objectives to drive mutual success and growth.
Stay abreast of all product updates and features, providing regional customers with insights on how to leverage our solutions to meet their unique local regulatory and business needs.
Proactively identify and address customer challenges, collaborating with internal teams to ensure swift and effective problem resolution across time zones.
Optro is a leading audit, risk, ESG, and InfoSec platform, surpassing $300M ARR and growing. More than 50% of the Fortune 500 leverage their award-winning technology to move their businesses forward with greater clarity and agility.
Deliver fast, accurate, and empathetic support across chat, voice, and email.
Resolve shift, payment, onboarding, and platform-related issues in real time.
Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation.
Clipboard's mission is to uplift as many communities as possible through its app-based marketplace that connects healthcare professionals with workplaces. Founded in 2016, it's a remote-first team of over 1,000 people and a top Y-Combinator company, profitable since 2022.