Hold 3PL partners accountable to SLAs and KPIs, monitoring performance and tracking corrective actions.
Serve as the primary liaison between the 3PL partner and Spreetail’s central functions, translating strategic requirements into operational instructions.
Identify continuous process improvement opportunities within 3PL operations and build collaborative, solutions-focused relationships to implement effective changes.
Spreetail helps brands increase their ecommerce market share globally while improving their operational costs. They are a fast-growing ecommerce company.
Drive brand growth by assessing GMV potential and building fulfillment contract models.
Translate brand goals into actionable steps and inspire teams to execute strategy.
Forge strong relationships with business leaders and deliver insightful brand reporting.
Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. They believe in empowering their employees to work in the way that suits them best through their Work Your Way approach.
Engage directly with customers to understand operational challenges and identify opportunities to improve efficiency
Build trust and establish yourself as a subject matter expert throughout the customer journey
Proactively identify risks in customer environments and implement scalable approaches to prevent issues
Infios develops future technologies to relentlessly make supply chains better. They are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency. We strive to provide a safe and welcoming environment where every individual’s unique experiences and perspectives are valued.
Develop and maintain strong relationships with key customer stakeholders in the APAC region, creating strategic plans that align with their business objectives to drive mutual success and growth.
Stay abreast of all product updates and features, providing regional customers with insights on how to leverage our solutions to meet their unique local regulatory and business needs.
Proactively identify and address customer challenges, collaborating with internal teams to ensure swift and effective problem resolution across time zones.
Optro is a leading audit, risk, ESG, and InfoSec platform, surpassing $300M ARR and growing. More than 50% of the Fortune 500 leverage their award-winning technology to move their businesses forward with greater clarity and agility.
Own and manage a portfolio of high-value enterprise customers across China and the broader APAC region.
Act as Fal.ai’s first GTM representative in APAC, helping establish regional account strategies, operating rhythms, and customer engagement best practices.
Serve as the primary point of contact for strategic accounts, building trusted relationships with both technical and executive stakeholders.
Fal is the generative media ecosystem powering the next generation of AI products. They build the infrastructure, tools, and model access that teams need to move from idea to production, and do it at scale without compromise.
Serves as direct contact between partner, PM, PMO office, Sales, Sales Operations and clients to coordinate all business requirements.
Works with Project Manager and Client Experience stocking team to manage product needs, availability and delivery.
Manages all aspects of the product delivery including tracking, scheduling deliveries and managing returns back to partner warehouse.
Connection calms the confusion of IT by guiding the connection between people and technology. The team is made stronger by a multitude of backgrounds, experiences, and perspectives, driving them to innovate and create technology solutions.
Respond to inbound commercial inquiries from patients, healthcare providers, and vendors via call, chat, and email with professionalism and empathy.
Identify, document, and report potential adverse events and product quality complaints while triaging medical information to the appropriate department.
Provide customer and logistical support to wholesalers and distributors, including order status updates and navigation of commercial tools and sites.
Alphanumeric works with major global clients, such as in the pharmaceutical industry, to provide specialized support services. It is a professional services company that values training and development, offering a fully remote work culture with a focus on high-quality customer engagement.
Provide outstanding customer support via phone, email, and chat, ensuring positive resolution of inquiries and issues.
Handle customer complaints with empathy and problem-solving skills, resolving problems in a timely manner.
Maintain accurate records of customer interactions in Salesforce and collaborate with the team for process improvement.
Flipdish provides a suite of powerful technology tools and real human support to independent restaurant and takeaway owners, making running a restaurant simpler. The company is an Irish unicorn valued at over $1bn, with a team deeply committed to understanding and supporting the food industry.
Dragos relentlessly defends industrial organizations with technology, threat intelligence, and services to protect their systems. They are a remote-first culture with operations in North America, Europe, the Middle East, and APAC, valuing authenticity, transparency, and trust.
Own outbound transportation execution across the UK and Germany by proactively managing carrier volumes, resolving shipping issues quickly, and ensuring reliable customer delivery performance.
Maintain accurate outbound rate cards, Amazon shipping templates, and Linnworks routing rules to drive cost-efficient shipping decisions and minimize discrepancies.
Build strong partnerships with carrier contacts, fulfillment center teams, Finance, and CX to improve communication, resolve escalations, and support operational continuity.
Spreetail helps brands increase their ecommerce market share across the globe while improving their operational costs. They are building one of the fastest-growing ecommerce companies in history.
Serve as the primary point of contact for key enterprise accounts, building and nurturing strong, executive-level relationships.
Collaborate with Sales to identify, develop, and execute strategic account plans focused on significant expansion opportunities.
Take ownership of account renewal and expansion goals, providing accurate forecasting and developing proactive strategies.
Quantum Metric helps organizations put customers at the heart of everything they do via their digital analytics platform. The company has been recognized on the Inc 5000 and Deloitte 500 lists and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes.
Be there for our customers: You always have an open ear for our customers on the phone and support them at any time.
Take care of written inquiries: In addition to telephone inquiries, you handle written inquiries and look for new solutions.
Optimize and set up internal processes: You learn best what is important to customers and recognise recurring problems, encouraged to come up with process improvement solutions.
Qwello is committed to turning the world from combustion to electric. They design, build, and operate charging infrastructure for the public space. They value diversity and foster a culture of belonging.
Provide exceptional customer service and support, acting as the main point of contact.
Address inquiries, resolve issues, and ensure customer satisfaction with empathy.
Collaborate across departments to ensure customers receive the attention they need.
Helpware is a technology-driven company with offices in the United States, Ukraine, Mexico, Germany, Albania, Poland, Georgia, Puerto Rico, Uganda, and the Philippines, providing Customer and Operational Support for modern companies. Their team of professionals is motivated to provide top-notch value-added services to their partners by leveraging empowered teams, innovative solutions, and technologies.