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• Serve as the first point of contact for inquiries via phone, email, web, and chat; triage requests to determine priority and resolution path.
• Provide direct resolution for common issues and escalate complex issues to L2/L3 Assignment Groups; communicate clearly in high-stress situations.
• Log all Cases accurately in a ticketing system with complete categorization, priority, and SLA targets; provision user requests, edit learning curriculums, and monitor cases.

Alphanumeric is hiring a Customer Service Agent to support a major Pharma company. They are focused on making a difference in healthcare and life sciences.

• Provide exceptional customer service and support, acting as the main point of contact.
• Address inquiries, resolve issues, and ensure customer satisfaction with empathy.
• Collaborate across departments to ensure customers receive the attention they need.

Helpware is a technology-driven company with offices in the United States, Ukraine, Mexico, Germany, Albania, Poland, Georgia, Puerto Rico, Uganda, and the Philippines, providing Customer and Operational Support for modern companies. Their team of professionals is motivated to provide top-notch value-added services to their partners by leveraging empowered teams, innovative solutions, and technologies.

• Respond to customer inquiries via telephone, email, and chat in German, adhering to company communication standards and response time requirements.
• Resolve customer issues and provide efficient, effective solutions in accordance with established protocols.
• Document all customer interactions and maintain accurate records within the support management system.

AUTODOC is Europe’s leading online platform for the automotive aftermarket. They have evolved from a local specialist into a digital-first, e-commerce powerhouse with strong German roots and an expansive reach across 27 European countries. Their team consists of more than 5,500 professionals from over 50 different countries.

• Be there for our customers: You always have an open ear for our customers on the phone and support them at any time.
• Take care of written inquiries: In addition to telephone inquiries, you handle written inquiries and look for new solutions.
• Optimize and set up internal processes: You learn best what is important to customers and recognise recurring problems, encouraged to come up with process improvement solutions.

Qwello is committed to turning the world from combustion to electric. They design, build, and operate charging infrastructure for the public space. They value diversity and foster a culture of belonging.

• Handle inbound patient requests via phone, text, and email by reviewing order details to provide accurate information.
• Partner with internal and external operational teams to ensure prescriptions are processed and delivered successfully.
• Assist patients in navigating their portal and explaining insurance coverage to help them receive medication promptly.

Helpware is a technology-driven company that provides Customer Experience & Operational Support for modern companies. It has offices in the USA, Ukraine, Mexico, and the Philippines and focuses on leveraging empowered teams, innovative solutions, and technologies to deliver best-in-class services to partners.

• Respond to customer inquiries through various communication channels.
• Handle inbound and outbound customer calls professionally.
• Accurately record, update, and maintain customer information in company systems.

Panoptyc is revolutionizing loss prevention using visual AI and manual reviewers to help retailers detect theft. They operate in over 15,000 markets across the United States and are a fully remote, rapidly growing team.

• Deliver Level 1 technical and operational support via phone, email, and ticketing for clinical systems used by a major pharmaceutical company.
• Troubleshoot issues, manage user accounts, and ensure timely case handling to maintain high service standards for global clinical staff.
• Act as a subject matter expert for specific clinical systems, supporting critical vaccine-related operations that impact patient care and global health initiatives.

Alphanumeric is a company that hires professionals to support clients in the healthcare and life sciences sectors. We provide full training and access to learning resources to equip our team for success.

• Administration and maintenance of opportunities and leads.
• Supporting the sales organization throughout the opportunity lifecycle.
• Preparation of commercial calculations and pricing sheets.

Deutsche Telekom IT Solutions, a subsidiary of the Deutsche Telekom Group, is Hungary’s most attractive employer in 2025, according to Randstad’s representative survey. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees.

• Providing multi-channel support and advice to resolve customer queries via phone, email and online chat.
• Investigating and troubleshooting issues across a variety of software products.
• Logging all interactions using our Salesforce Cloud CRM system.

TELUS Agriculture & Consumer Goods leverages technology and innovation to create better producer-to-consumer outcomes. The team is diverse, enthusiastic, innovative, passionate, and energetic, thriving in a high-performance culture.

• Consulting customers on questions related to our websites.
• Resolving customer issues to ensure customer retention.
• Promoting websites to customers when possible.

Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. Our international team of 1200 professionals and digital nomads works all over the world.

• Ensure the smooth daily operation of our services by providing telephone, live chat, and email support.
• Make sure that our drivers and passengers feel supported in all matters, always helping them with their questions or concerns.
• Care for customer satisfaction and ensure that issues are resolved.

Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Via's platform serves as the technology backbone for modern transit networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

• Work one-on-one with customers to guide account setup, customization, and ensure maximum value from the Badger Maps platform.
• Handle inbound support calls to deliver fast, clear solutions to a wide range of customer questions and technical issues.
• Reduce churn and create loyalty through strategic relationship building, outreach, follow-up, and contributing to Customer Success projects.

Badger Maps provides software solutions, specifically a platform designed for field sales professionals to optimize routes and manage customers. It operates as a SaaS company with a remote-first culture focused on customer success and collaborative project-driven work.

• Submit fully documented customer issues into a ticket management system
• Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
• Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle

They are a dynamic IT provider in North America. Long View is proud of their culture that allows people to live life to its fullest, creating an environment of collaboration, support, innovation, enthusiasm, inclusion and belonging.