Responsibilities:
- Providing multi-channel support and advice to resolve customer queries.
- Investigating and troubleshooting issues across a variety of software products.
- Setting up screen share sessions to troubleshoot complex issues.
Qualifications:
- Previous customer support/service experience in software support.
- Good computer skills and an analytical approach to problem-solving.
- Exhibit self-motivation and strong communication skills.
Additional Skills:
- Fine attention to detail and good time management skills.
- Comfortable working across teams in different locations.
- Excellent listening skills to understand customer needs.
TELUS Agriculture & Consumer Goods
TELUS Agriculture & Consumer Goods leverages technology and innovation to create better producer-to-consumer outcomes. The team is diverse, enthusiastic, innovative, passionate, and energetic, thriving in a high-performance culture.