Client Interaction:
- Schedule and lead initial meetings with new clients to understand logistics needs.
- Conduct regular meetings to review performance and discuss upcoming needs.
- Serve as the primary point of contact for client issues, diagnosing problems.
Performance and Management:
- Monitor KPIs for each client account, such as delivery times and inventory levels.
- Ensure all client contracts and SLAs are up-to-date with current services.
- Provide training to clients on how to best utilize the company's services.
Requirements:
- 2+ years of experience in customer success, account management, or logistics.
- Experience in the 3PL, E-commerce, Fulfillment, and Retail industry highly desirable.
- Fluent in English and Mandarin.
Spreetail
Spreetail helps brands increase their e-commerce market share globally while improving their operational costs. They are building one of the fastest-growing e-commerce companies, embracing diverse backgrounds and perspectives, with no college degrees required for some roles.