Customer Service Representative | Bilingual: Mandarin-English (Remote)

Primary Tasks:

• Respond promptly to client emails and portal requests in Mandarin and English regarding their concerns.
• Handle inbound and outbound phone calls, prioritizing urgent and last-minute client needs across both Mandarin and English-speaking customers.
• Assist customers with their needs , offering empathetic support and swift coordination.

Required Experience:

• Fluent in English (written & spoken) & Mandarin (written & spoken)
• At least 1 year of proven experience as a Customer Service Representative in a B2C or B2B capacity
• Excellent English and Mandarin communication skills, both written and verbal.

Technical Requirements:

• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM