Empowerly is an education technology company that personalizes college and career counseling, using a data-driven platform and personalized guidance from former admissions officers. It is a rapidly growing, mission-driven, venture-backed company with a fully remote global workforce focused on building world-class advisory services.
Support Mandarin-speaking families and students throughout the Empowerly college admissions journey, including onboarding, counselor matching, and ongoing communication.
Respond to and resolve customer inquiries via phone, email, and CRM tools within internal SLAs, working cross-functionally to ensure positive outcomes.
Collaborate with the operations team to improve processes, monitor satisfaction through surveys, and represent the Empowerly brand to current and prospective customers.