Handle inbound customer inquiries via phone in English and French, troubleshooting financial software issues.
Educate users on product features and identify upsell opportunities to enhance platform value.
Apply de-escalation techniques while navigating multiple systems to document interactions accurately.
Jobgether uses AI-powered matching to review applications for partner companies. They process personal data for candidate evaluation and share relevant information with hiring employers.
Handle tier 1 customer inquiries about payment cards, account updates, and general servicing.
Process card activations, payment support, and account changes using guided workflows.
Escalate complex cases and ensure accurate data entry in client systems.
Jobgether uses an AI-powered matching process to connect candidates with hiring companies. They operate a collaborative, inclusive, and international work environment with clear processes and career growth opportunities.
Communicate with employees by phone, email, and web portal in both English and Spanish.
Review submitted dependent verification documents and determine eligibility against audit requirements.
Accurately enter notes, update records, and handle confidential information securely.
DependentsAudit is a fast-growing AI-native startup reinventing dependent eligibility verification for employer health plans. It is a small, remote-friendly company focused on detail-oriented operations.
Manage high-volume inbound and outbound calls professionally, scheduling appointments and assisting patients.
Verify patient information, document interactions, and escalate complex issues while following HIPAA regulations.
Collaborate with clinical and administrative teams to ensure seamless patient experience and meet performance goals.
C2Q Health Solutions offers management services tailored to healthcare providers, drawing on leadership experience in administrative solutions for managed long-term care, home care, and community health plans. The company supports organizational growth with a range of functions, operating as a remote team.
Handle inbound calls to help utility customers save money and improve energy efficiency through diverse services like scheduling and enrollment.
Navigate multiple platforms and scripts to provide customer support, tech assistance, and status updates for various programs.
Work in a performance-driven environment with real-time data access, requiring bilingual skills (English/Spanish) and call center experience.
CLEAResult leads the transition to a sustainable, equitable, and carbon-neutral energy-efficient future. They are a people-first company with thousands of employees across North America, focused on trust, accountability, and transparency.
Provide consistent, quality customer service to internal staff and external patients, taking ownership of each call to enhance the customer experience.
Manage patient requests including appointment scheduling, electronic messaging to clinical teams, and answering questions regarding medication refills.
Demonstrate proficient data entry skills, knowledge of insurance billing, and maintain confidentiality while performing other assigned duties.
Community Health Center, Inc. (CHC) is a creative and dynamic provider of primary medical, dental, and behavioral health services, with offices in Connecticut, Colorado and California. The organization employs several hundred providers, delivers over 500,000 patient visits annually, and is recognized for its Weitzman Institute research and practice transformation.
Provide customer service support to healthcare providers via phone and email
Manage event vendor processes, including activation, payment issuance, and reporting
Generate pre and post event reports and assist with training on event management details
Sutherland is a digital transformation company that helps businesses improve customer experiences through automation and advanced technology. With over 35 years of experience and a Great Place to Work certification, the company offers a supportive culture with ample advancement opportunities.
Serve as a primary point of contact for clients, managing inbound and outbound communications to resolve inquiries.
Connect with customers via phone, email, chat, or social media to de-escalate issues and track call data.
Upsell when required and escalate interactions as necessary.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through technology and sustainability. With a workforce of 500,000 across 300 languages, they foster a culture of inclusion and diversity.
Identify, outreach, engage, and enroll individuals into the program virtually through phone, text, and email.
Offer education about Pair Team's services and explain the benefits of Enhanced Care Management to eligible members.
Manage the end-to-end enrollment funnel and provide consistent updates on stages including delays and blockers.
Pair Team is a tech-enabled medical group reimagining Medicaid and Medicare for underserved populations, delivering whole-person care. They are one of the largest Enhanced Care Management providers in California, with a workforce of nurses, social workers, and medical professionals, and have demonstrated a 58% reduction in emergency department visits.
Serve as the primary point of contact for customers with utility service inquiries, resolving issues and guiding solutions.
Accurately document interactions and collaborate with departments to escalate complex problems.
Exceed performance metrics by providing exceptional service while managing multiple computer windows and phone calls simultaneously.
InteLogix is a trusted leader in providing innovative human capital solutions that empower individuals and organizations. The company operates across 19 global centers, serving 23 million people and their families with a focus on health, wealth, and HR services.
Provide world-class customer service to clients and resolve questions or concerns.
Strategically partner with installers to improve the customer experience and manage project pipelines.
Analyze data, spot trends, and conduct due diligence checks and fraud investigations.
GoodLeap is a technology company providing financing and software for sustainable home solutions like solar panels and energy-efficient HVAC. With over 1,000 employees and a platform facilitating $30 billion in financing since 2018, they emphasize a collaborative culture and support the nonprofit GivePower.
Perform outbound calls to enroll individuals into a food box program or reauthorize them in the program.
Help members make decisions that enhance their healthcare experience with empathy and compassion.
Make a positive difference in people's lives by supporting their health journey through tailored nutrition.
Carenet Health pioneers advancements across the healthcare consumer journey, interacting with 1 in 3 Americans daily to improve healthcare outcomes. With over 30 years of experience, they integrate human touch with data-driven technology and foster a collaborative, innovative culture focused on empowering growth through trust and accountability.
Provide client services in a bilingual capacity to support customer needs.
Leverage excellent communication skills to resolve inquiries and build relationships.
Work independently in a remote environment with uncapped earning potential.
Global Elite Empire Consultants is a third-party recruiter that connects talent with opportunities. They offer remote positions and focus on leadership development, but their size and culture are not specified.
Efficiently triage incoming calls and resolve member and pharmacy issues with professional phone etiquette.
Identify, document, and escalate concerns to appropriate internal teams to ensure quality care and safety standards.
Support fraud, waste, and abuse programs by reviewing pharmacy claims and communicating findings to internal staff.
Judi Health is a health technology company providing comprehensive health benefit management solutions for employers and health plans. They are rebuilding trust in healthcare with a platform that consolidates claim administration workflows.
This is a full-time remote position based in Mexico, working with English and Spanish speaking prospects in the USA and Canada.
You must be fluent in both English and Spanish, tech-savvy, and have at least 2 years of sales experience serving the US or Canada market.
A personal computer with headset and high-speed internet is required for making/receiving calls from the CRM system.
HOS247 LLC is a growing technology company providing hardware and software solutions to trucking companies in the USA and Canada. They are a small team focused on transportation compliance and fleet management, seeking a team player ready to grow into upper-level positions.
Handle inbound and outbound insurance-related calls and assist customers with payments, renewals, and quoting support.
Communicate with Mandarin Chinese-speaking customers using VOIP and Google Meet.
Perform basic administrative tasks using Word, Excel, and Monday.com.
Wing redefines the future of work for companies worldwide, offering a one-stop shop for building world-class teams and automating operations. The company has a supportive and inclusive culture with opportunities for career growth and upskilling.
Troubleshoot product, service, and enrollment issues with sensitivity and urgency while maintaining compliance.
iRhythm is a leading digital healthcare company that creates trusted solutions to detect, predict, and prevent disease. The company combines wearable biosensors and cloud-based data analytics with proprietary algorithms, and is experiencing rapid growth with opportunities across the globe.
Handle various types of customer inquiries via inbound calls in a high-energy environment.
Leverage active listening and probing questions to resolve issues and meet goals.
Thrive in a fast-paced, ever-changing environment with strong multitasking skills.
Sutherland is a global business process outsourcing company that provides customer service and support solutions. With thousands of employees worldwide, they foster a culture of advancement and support.
Answer 2-3 incoming customer chats concurrently using NICE CXOne platform, totaling roughly 40 chats per shift.
Consult customers on the best value for their contact lens purchases and drive sales revenue per chat.
Provide world-class customer service in a fast-paced environment and resolve problems to create positive experiences.
SeekWell is the parent company of 1-800 Contacts, Framery, and Luna, focused on making vision care simple and accessible. The company is owned by KKR, one of the world's largest private equity firms, and maintains a customer-first culture with high employee engagement.
Help customers define their goals, discuss new solutions, and resolve product issues.
Actively create and maintain knowledge base, customer resources, and support materials.
Work closely with the development team to articulate customer ideas and questions.
Symplicity creates innovative technology solutions for post-secondary institutions, helping companies find talent and students start their careers. They are Great Place To Work certified and offer a balanced culture with wellness activities, team-building, and staff meals.