Serve as a primary point of contact for clients, managing inbound and outbound communications to resolve inquiries.
Connect with customers via phone, email, chat, or social media to de-escalate issues and track call data.
Upsell when required and escalate interactions as necessary.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through technology and sustainability. With a workforce of 500,000 across 300 languages, they foster a culture of inclusion and diversity.
Answer emergency and non-emergency calls, dispatch responses, and monitor medical alerts with compassion.
Provide exceptional customer support using scripted and non-scripted responses in high-pressure situations.
Record call details accurately, troubleshoot alarms, and recommend preventative healthcare services.
VRI connects people with care through non-emergency medical transportation and personal home care services. They serve the underserved to improve access and outcomes, with a focus on compassionate support.
Troubleshoot product, service, and enrollment issues with sensitivity and urgency while maintaining compliance.
iRhythm is a leading digital healthcare company that creates trusted solutions to detect, predict, and prevent disease. The company combines wearable biosensors and cloud-based data analytics with proprietary algorithms, and is experiencing rapid growth with opportunities across the globe.
Respond to customer calls, manage inquiries, and educate on products and services.
Handle payment processing, payment plans, and account-related tasks to enhance customer experience.
Maintain accurate customer information and uphold high service standards via effective communication.
Enova International is a leading financial technology company providing online financial services through its AI and machine learning-powered Colossus platform. The company serves non-prime consumers and businesses, employs thousands, and values inclusion and employee development.
Take inbound and outbound calls, chats, and emails to assist car owners with after-sales concerns while documenting each interaction.
Use web-based tools and internal systems to research questions and requests, multitasking across systems during calls.
Manage assigned cases from start to resolution by following defined steps and maintaining a positive, empathetic attitude.
Morley delivers extraordinary experiences for world-leading companies through contact center services. They are an Equal Opportunity Employer with a caring culture, supporting associates with health, wellness, and financial benefits.
Act as primary point of contact for patients, providers, and referral sources during the intake process.
Process respiratory equipment orders, verify documentation, and ensure timely delivery.
Maintain communication with internal teams and referral sources to coordinate service.
Respire Homecare Services provides comprehensive, compassionate home care services for patients and families. The company fosters a culture of open communication, teamwork, and mutual respect, and is committed to employee development and retention.
Effectively handle all inbound support calls for affiliated Ophthalmology offices.
Answer new and existing patient inquiries and schedule/reschedule appointments.
Complete daily administrative tasks for the Call Center support team.
Vision Innovation Partners exists to protect and restore vision, focusing on great patient outcomes and experiences. They offer opportunities for growth and development, fostering a culture centered on their Shared Values – PATIENTS.
Make outbound calls to 80-100 prospective members daily to educate them on Thyme Care's free support services and encourage enrollment.
Build trusting relationships through active listening, document member needs, and obtain consent while escalating urgent issues.
Participate in coaching sessions to meet quality and productivity goals, with a focus on metrics and growth mindset.
Thyme Care is a market-leading value-based oncology care enabler, partnering with health plans, providers, and employers to improve outcomes and lower costs for people with cancer. They combine high-touch human support with technology and AI, and are a tech-native organization fostering a culture of inclusion and diverse perspectives.
Serve as a key contact for customers, managing orders, requests, and support to ensure total satisfaction.
Handle incoming and outgoing customer calls, written correspondence, and live chat with professionalism and timely follow-up.
Take an active role in selling Graybar goods and services on inbound calls while assisting with product selection and application.
Graybar is a Fortune 500 company specializing in supply chain management services and is a leading North American distributor of high quality components, equipment, and materials. They serve the construction, commercial, institutional, government, industrial, and utility markets with a focus on employee ownership and a collaborative culture.
Assist residents, vendors, and property teams via phone, email, and online channels, providing timely and professional solutions.
Coordinate and track service requests from start to finish, scheduling appointments and ensuring timely follow-up with internal departments and suppliers.
Maintain accurate records, perform data entry, and support administrative tasks while complying with company policies and data privacy standards.
Thrive Communities LLC aims to be the most trusted property management partner by delivering exceptional results and enhancing quality of life for residents. The company values responsibility and cooperation, building communities where residents feel at home and coworkers are inspired to develop their skills, with a growing team.
Handle various types of customer inquiries via inbound calls in a high-energy environment.
Leverage active listening and probing questions to resolve issues and meet goals.
Thrive in a fast-paced, ever-changing environment with strong multitasking skills.
Sutherland is a global business process outsourcing company that provides customer service and support solutions. With thousands of employees worldwide, they foster a culture of advancement and support.
Customize protection programs for working families and monitor customer satisfaction.
Contact prospective clients through warm leads via Zoom to schedule appointments and quote coverage.
Determine clients' needs, research current coverage, and maintain business through product sales, referrals, and renewals.
The company provides leads and helps working families nationwide with protection programs. The team is career-minded and offers bonuses, lifetime residual income, and full benefits in a supportive culture that feels like a second family.
Answer inbound calls and schedule service appointments
Respond to customer requests (email, webchat, text) to resolve issues
Maintain and update customer database with complete and accurate information
T3 Services Group is transforming the trades one customer at a time with their top notch residential HVAC, Plumbing, & Electrical services. They operate under a philosophy of running their business in new and unconventional ways that elevate the experience customers have when they enter their home.
Take inbound calls to provide customer service and technical support.
Learn computer systems to process transactions and maintain customer data.
Educate customers on products via phone, email, and chat.
SanMar is a company that provides world-class customer service for internal and external customers. It offers a comprehensive benefits package including medical, dental, vision, 401k match, and paid leave for a large team.