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• Answer inbound calls with professionalism and customer service, resolving inquiries and triaging as needed.
• Assist with appointment scheduling, outreach for missed appointments, and document call data.
• Maintain confidentiality and compliance with HIPAA while supporting clinical teams and call center metrics.

New York Psychotherapy and Counseling Center is New York State's largest community mental health clinic, serving over 15,000 clients monthly through in-person and telehealth services. A mission-driven organization with over 50 years of experience, recognized as a Top Place to Work and Top Mental Health Care Provider in New York.

• Serve as front-line support in a high-volume inbound Contact Center, assisting patients and providers with professionalism and empathy.
• Verify insurance, investigate benefits coverage, estimate out-of-pocket costs, and discuss patient payment options.
• Troubleshoot product, service, and enrollment issues with sensitivity and urgency while maintaining compliance.

iRhythm is a leading digital healthcare company that creates trusted solutions to detect, predict, and prevent disease. The company combines wearable biosensors and cloud-based data analytics with proprietary algorithms, and is experiencing rapid growth with opportunities across the globe.

• Answer emergency and non-emergency calls, dispatch responses, and monitor medical alerts with compassion.
• Provide exceptional customer support using scripted and non-scripted responses in high-pressure situations.
• Record call details accurately, troubleshoot alarms, and recommend preventative healthcare services.

VRI connects people with care through non-emergency medical transportation and personal home care services. They serve the underserved to improve access and outcomes, with a focus on compassionate support.

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.

TP is a global, digital business services company that delivers advanced, digitally powered business services. They have more than 500,000 employees and aim to support their communities, clients, and the environment.

• Communicate with patients via phone, email and text messaging.
• Verify insurance and confirm appointment details.
• Collaborate with internal teams to support a seamless patient experience.

Metro Vein Centers specializes in state-of-the-art vein treatments, with a mission to improve people’s quality of life. With over 60 clinics across 7 states and a Net Promoter Score (NPS) of 93, they deliver compassionate, results-driven care.

• Handle inbound calls, chats, and web inquiries in both English and Spanish.
• Conduct initial case screenings for auto accidents, slip and fall, and other personal injury cases.
• Read and analyze medical records, accurately enter case information in CRM systems, and schedule appointments with attorneys.

Solvo Global is a company that provides staffing and outsourcing solutions. They focus on connecting talent with opportunities across various industries, emphasizing a collaborative and supportive work culture.

• Answer incoming patient calls promptly and professionally.
• Schedule, reschedule, and confirm patient appointments.
• Accurately register and update patient information in the system.

SnappyCX provides support to health practices. We focus on accuracy and professionalism.

• Answer inbound calls and schedule service appointments
• Respond to customer requests (email, webchat, text) to resolve issues
• Maintain and update customer database with complete and accurate information

T3 Services Group is transforming the trades one customer at a time with their top notch residential HVAC, Plumbing, & Electrical services. They operate under a philosophy of running their business in new and unconventional ways that elevate the experience customers have when they enter their home.

• Respond to customer calls, manage inquiries, and educate on products and services.
• Handle payment processing, payment plans, and account-related tasks to enhance customer experience.
• Maintain accurate customer information and uphold high service standards via effective communication.

Enova International is a leading financial technology company providing online financial services through its AI and machine learning-powered Colossus platform. The company serves non-prime consumers and businesses, employs thousands, and values inclusion and employee development.

• Coordinate and schedule appointments across multiple calendars with accuracy and minimal conflicts.
• Communicate proactively with clients and team members via phone, email, and digital platforms.
• Maintain and update scheduling systems and databases with accurate appointment records and client information.

Hollent LLC provides appointment support coordination services in a fast-paced, remote environment. The company fosters an inclusive and diverse workplace as an equal opportunity employer.

• Answer calls and resolve questions, routing to appropriate departments.
• Complete documentation in EMR and marketing systems, including initial prescreening.
• Schedule new and returning patients and complete follow-up duties.

Pyramid Healthcare provides addiction treatment, mental health recovery, and eating disorder treatment. They focus on client-centered care and offer supportive environments that help patients overcome life’s challenges.

• Answer inbound patient calls promptly and professionally, scheduling and confirming appointments.
• Accurately collect patient demographic and insurance information, verifying eligibility using EMR systems.
• Collaborate with teams to support patient care, process pre-authorizations, and maintain patient records adhering to HIPAA standards.

Apex Skin provides high-quality dermatology and dermatologic surgery care to patients across Northeast Ohio, emphasizing patient experiences and same-day appointments. Their team is dedicated to creating a supportive, patient-focused environment where excellence, empathy, and teamwork thrive in their rapidly growing physician-led practice.

• Provide phone and email support for inquiries from sales and healthcare professionals.
• Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications.
• Demonstrate flexibility in responding to new and rapidly changing situations and environment.

Stryker is one of the world’s leading medical technology companies, driven to make healthcare better alongside its customers. They offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine to improve patient and hospital outcomes.

• Serve as the first point of contact for tenant emergency maintenance issues outside of business hours.
• Assess and triage maintenance issues, then dispatch third-party emergency vendors.
• Document all interactions and track job progress to ensure timely resolution.

Assist World provides virtual assistant and remote support services. They are a company that values employee well-being with bonuses and a remote-first culture.

• Provide outstanding customer service to families over the phone, educating them about evaluation, treatment, and insurance processes.
• Accurately enter patient registration information and schedule appointments, identifying potential conflicts.
• Coordinate information between referring physicians, insurance companies, and treatment clinics, handling 40-70 calls daily.

Cranial Technologies is the only company globally dedicated to researching and treating plagiocephaly (flat head syndrome) and providing non-invasive ear shape correction. With over 300,000 babies successfully treated, they are a leader in pediatric cranial shaping and foster a compassionate, family-oriented culture.

• Conduct outbound sourcing calls to attract new caregiver talent.
• Coordinate the day-to-day schedules of caregivers and offer open shifts.
• Act as the primary point of contact for inbound inquiries and referrals.

Lima Company is hiring a remote Scheduler & Recruiter. They are looking for someone with exceptional communication skills and a competitive mindset to join their talent and operations division in Lima, Peru.

• Completes telephonic outreach to engage and schedule patients for health assessments.
• Maintains call targets and metrics to ensure program success and volume goals are met.
• Provides patient education and coordinates appointments and resources as needed.

Lumeris empowers value-based care, making healthcare safer, more affordable and personalized for providers, patients, and payers. The company is an EEO/AA employer with a focus on growth and employee engagement in a fast-paced environment.

• Respond promptly to client emails and portal requests in Mandarin and English.
• Handle inbound and outbound phone calls, prioritizing urgent client needs.
• Build trusted relationships with customer accounts through proactive interactions.

Wing Assistant provides virtual assistant services. They seem to have a supportive team and inclusive culture.

• Answer high volume incoming calls from AAA members needing roadside assistance, providing empathetic and accurate service.
• Accurately input member location and vehicle details using internal systems and online mapping tools.
• Identify situations requiring special handling and prioritize service based on member needs.

AAA Club Alliance provides roadside assistance and travel services to its members. With nearly 7.4 million members across 13 states and Washington, D.C., the company offers a supportive team environment and comprehensive benefits.

• Handle warm inbound and outbound patient calls.
• Schedule and confirm patient appointments accurately.
• Provide professional virtual receptionist and front desk support.

20four7VA provides offshore independent contractors delivering remote services to clients worldwide. They focus on developed markets. They seem to foster a supportive environment with opportunities for growth and a vibrant community.