Overnight Emergency Care & Support Representative

About the Role:

• This overnight position supports international students and host families during after-hours emergencies, ensuring safety and continuity of care.
• You will assess situations, de-escalate concerns, and coordinate next steps with internal teams in a fully remote environment.
• The role combines crisis response, case management, and detailed administrative work.

Key Responsibilities:

• Act as the primary overnight contact for incoming calls and urgent situations, responding promptly to emergencies.
• Manage and respond to after-hours emergencies, including crisis de-escalation and initial intervention.
• Document incidents accurately and maintain detailed case notes in internal systems.

Requirements:

• Strong interpersonal skills and ability to remain composed in high-pressure situations.
• 1+ year of customer service or client support experience in a fast-paced environment.
• Proficiency with digital tools (email, spreadsheets, databases, and case management systems).